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"We care about our customers & our employees, our business & our communities future." Julia — Corporate Support - M&P Manager "We have an opportunity to make an impact at all levels & have fun doing it."
"We care about our customers & our employees, our business & our communities future."
"We have an opportunity to make an impact at all levels & have fun doing it."
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Lead Project / Program Manager
(Customer Care Operations Support | Data & Analytics)
Overview
We’relooking for aLead Project / Program Managerto drive transformation across ourCustomer Care Operations Supportorganization.This is not a traditional PM role.You’lloperateat the intersection ofdata, business intelligence, and execution—partnering acrossOperations, Product, Data, and Technologyto turn insights into real, scalable outcomes.If you thrive in fast-moving environments,canbring clarity to ambiguity, and love turning data intoaction—this role is built for you.
WhatYou’llDo
Drive End-to-End Program DeliveryLead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.
Turn Data into ActionTranslate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
Lead Cross-Functional ExecutionAct as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.
OptimizeCustomer Care OperationsIdentify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
Own Planning & GovernanceManage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
Manage Risk & Solve ProblemsProactivelyidentifyrisks, remove blockers, and drive resolution across stakeholders and teams.
Communicate at the Executive LevelDeliver clear, concise updates, insights, and recommendations to senior leadership.
Influence Without AuthorityLead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.
Top Must-Have Experience
Proven success leadinglarge-scale, cross-functional programswith measurable business impact
Strong ability totranslate strategy into execution(roadmaps, prioritization, delivery)
Experience working indata-driven environments(analytics, BI, operations, or CX)
Exceptionalstakeholder management and communication skills
Demonstrated ownership ofend-to-end delivery(risk, dependencies, governance, execution)
Ability tooperateinambiguous, fast-paced environmentsand drive clarity
Preferred Background
Experience supportingCustomer Care, Operations, or Customer Experience organizations
Exposure tobusiness intelligence, analytics, or automation initiatives
Familiarity withAgile, Waterfall, or hybrid delivery models
Track recordof influencingsenior leadership and cross-functional teams
Why This Role Stands Out
High-visibility role withdirect impact on customer experience and operational performance
Opportunity tolead transformation initiatives at scale
Work at the intersection ofdata, strategy, and execution
Partner withsenior leaders across the business
Minimum Qualifications
Bachelor’s degree (or equivalent experience)
~5+ years of experience inproject/program management, operations, or analytics-driven roles
Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
Certifications (PMP, Agile, etc.) a plus
Bottom Line
Ifyou’reabusiness-minded program leaderwho can connectdata, strategy, and execution—and want to drive meaningful transformation—this is a high-impact opportunity.
Our Lead Project/Program Mgmt earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
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