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Our Culture
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Put your customer skills to work on the front line of our operations.
"AT&T is a renowned company, with international presence..." Irma G. — Credit & Collections Manager "And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."
"AT&T is a renowned company, with international presence..."
"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."
Join us and find endless ways to support our customers while moving the world forward.
Overall Purpose: To provide direction and guidance to team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence.Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:• Operational Oversight: Manage daily operations, resolving customer issues and directing problem fixes.• Team Leadership: Provide guidance, training, and performance evaluations for staff and field forces.• Compliance and Policies: Ensure adherence to company policies, procedures, and regulatory requirements.• Performance Improvement: Monitor performance, implement improvements, and develop efficiency and effectiveness plans.• Customer Satisfaction: Resolve customer concerns and analyze data to identify and meet customer needs.Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Supervisor: YesEducation/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience.
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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Complete a quick application online and check your status often.
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