Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered

AT&T is looking for a highly creative and analytical AI Interaction Designer / Prompt Analyst to help shape the future of human-AI interaction. In this role, you will be responsible for crafting natural language prompts, designing conversational flows, and optimizing user interactions with generative AI systems. Your work will directly influence how users experience and trust AI across a variety of applications—from productivity tools to customer support and decision-making systems.  You’ll collaborate closely with cross-functional teams including product managers, engineers, data scientists, and UX researchers to ensure our AI behaves in ways that are helpful, safe, and aligned with user expectations. This is a unique opportunity to define best practices in a rapidly evolving field and contribute to the design of intelligent systems that feel intuitive, human-centered, and impactful.

What you’ll do:

• Design, test, and refine prompts for large language models (LLMs) to ensure accurate, relevant, and context-aware outputs.

• Develop reusable prompt templates and frameworks for different use cases and personas.

• Conduct prompt tuning and chaining to improve multi-turn interactions and task completion.

• Create and document conversational flows, fallback strategies, and tone-of-voice guidelines.

• Collaborate with UX designers to prototype and test AI-driven experiences.

• Ensure consistency, clarity, and inclusivity in AI-generated content.

• Analyze AI outputs for quality, coherence, bias, and alignment with user intent.

• Use qualitative and quantitative methods (e.g., A/B testing, user feedback, telemetry) to evaluate prompt performance.

• Identify failure modes and edge cases and propose mitigation strategies.

• Work with product and engineering teams to define AI behavior and user expectations.

• Partner with data scientists to fine-tune models and improve prompt-response alignment.

• Contribute to the development of internal tools and workflows for prompt experimentation and versioning.

• Stay up to date with the latest advancements in generative AI, prompt engineering, and human-AI interaction.

• Explore emerging techniques such as retrieval-augmented generation (RAG), few-shot learning, and agentic workflows.

• Share insights and best practices across teams to elevate the quality of AI experiences.

What you’ll bring:

• Familiarity with platforms like OpenAI, Anthropic, Cohere, or similar.

• Experience with tools such as Figma, Notion, or conversational design platforms.

• Background in linguistics, psychology, HCI, or cognitive science.

• Basic scripting or programming skills (e.g., Python, JSON, YAML).

• Experience working in agile, cross-functional teams.

What you’ll need:

• 3+ years of experience in UX writing, interaction design, computational linguistics, or a related field.

• Deep understanding of LLMs and prompt engineering principles.

• Experience designing conversational interfaces, chatbots, or voice assistants.

• Strong writing and editing skills with a focus on clarity, tone, and user intent.

• Analytical mindset with experience interpreting user behavior and model performance.

What We Offer

• A chance to shape the future of AI-human interaction.

• A collaborative, mission-driven team environment.

• Flexible work arrangements and generous PTO.

• Professional development opportunities in a fast-growing field.

• Competitive salary and benefits package.

Our AI Interaction Designer/Prompt Analyst earn between $106,100.00-$159,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T? Apply today

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.