Job Description:

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T is hiring to support a US Government Program that provides IT Services to US Strategic Command located in Omaha Nebraska.

Job Duties/Responsibilities:

• Provide systems engineering support and real-time monitoring for enterprise platform solutions within the CYOC environment.
• Develop and maintain platforms to support management of COOP/DR, Change, Problem, Configuration, Incident, Knowledge, Event, and Maintenance IT Service Management (ITSM) tasks.
• Integrate and maintain IT Operations platforms, ensuring seamless operation and high availability.
• Design and develop automated dashboards and workflows for enterprise systems such as ServiceNow, MECM, SolarWinds, and PowerBI.
• Create and maintain detailed technical documentation for all IT infrastructure operations and processes.
• Perform shift work to guarantee 24x7 coverage and operational support.
• Support the automation of routine tasks to improve efficiency and reliability in IT operations.
• Collaborate with cross-functional teams to implement platform enhancements and resolve technical issues.

Required Clearance:

TS/SCI (#tssci)

Additional Clearance Requirements:

Can start with a TS (#topsecret)

Required Qualifications:

• Bachelor’s degree (B.S.) in Computer Science.

• 8+ years of experience in cybersecurity and vulnerability management for Government IT programs.

• At least one of the following certifications: GFACT, GISF, Cloud+, GCED, PenTest+, Security+, or GSEC .

Desired Qualifications:

• ITIL V4 Certification
• Hands-on experience with enterprise ITSM platforms such as ServiceNow, MECM, SolarWinds, and PowerBI.
• Strong background in automation, dashboard development, and workflow optimization.
• Experience supporting 24x7 operations, including shift work.
• Proficiency in developing and maintaining technical documentation for IT infrastructure.
• Familiarity with government IT security standards, COOP/DR, and IT operations best practices.
• Excellent troubleshooting and problem-solving skills for complex system environments.
• Strong communication and teamwork abilities, especially in high-stakes or mission-critical environments.
• Experience integrating and supporting multiple IT operations platforms in large-scale enterprise or government settings.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.