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Senior App/Prod Support (Tier 3 Site Reliability Engineer (SRE) / Platform Engineer)

Bengaluru, India

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Don't just imagine the future. Create it.

Key Responsibilities

- Own platform reliability practices for availability, resilience, latency, and operational efficiency.

- Drive DevOps and automation initiatives including Golden Image improvements and support automation use cases.

- Implement and maintain GitHub Actions pipelines and CI/CD reliability standards.

- Lead JFROG Helm chart automation and JFROG images/ACR migration work.

- Support microservices deployment enablement and platform/tooling upgrades.

- Own and optimize monitoring, alerting, observability, and logging stack components:

  Prometheus, AlertManager, Grafana, Azure Monitor, Thanos, OpenSearch, FluentBit, and related tools.

- Support health-check frameworks including Airflow health-check requirements.

- Provide troubleshooting support to Tier 1 and Tier 2 for high-complexity incidents.

- Collaborate with architecture and delivery teams on reliability and scalability patterns.

- Lead cloud infrastructure creation, maintenance, governance, and access controls.

- Drive capacity planning, DR planning/exercises, and platform best-practice documentation.

- Support cost management, role enforcement, and license management governance.

- Maintain SOP documentation for established alerts and incident patterns.

Required Qualifications / Must-Have Skills

- 6+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles.

- Strong hands-on expertise with Kubernetes, especially Azure Kubernetes Service (AKS), and cloud-native platform operations.

- Advanced experience with CI/CD engineering and GitHub Actions.

- Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks.

- Strong Python automation scripting skills for reliability engineering, platform tooling, and operational toil reduction.

- End-user proficiency with AI-assisted productivity and operations tools for incident analysis, troubleshooting acceleration, and documentation support (AI/ML model development is not required).

- Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements (not a feature-development role).

- Strong hands-on experience with the mandated streaming stack, including enterprise operational depth in Confluent Kafka, Confluent Cloud, and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.

- Experience in governance controls: access management, role enforcement, and separation of duties.

- Proven high-severity incident leadership and post-incident reliability improvement execution.

Good-to-Have / Nice-to-Have

- Postgres performance and reliability operations.

- Telecom-scale high-availability systems experience.

Experience Level

Senior to Lead IC (typically 10 to 17 years)

Location / Work Mode

Onsite (Hyderabad / Bangalore or designated AT&T location)

What We Offer

- Opportunity to define and scale platform reliability standards.

- High technical ownership and strong cross-functional influence.

- Enterprise-scale impact across observability, automation, and resilience engineering.

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bangalore / Intl Tech Park, Navigator Bldg, Whitefield Road: Whitefield Road:Intl Tech Park, Navigator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-117416-1 Date posted 07/30/2026
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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