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Specialist Applications Development

Bengaluru, India

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Don't just imagine the future. Create it.

Job Description:

MINIMUM QUALIFICATIONS:

  • 8+ years of total ServiceNow experience, with at least 3+ years in a Solution Architect role.
  • Develop and maintain the ServiceNow platform in alignment with the strategy.
  • Design scalable and high-performing ServiceNow solutions across ITSM, ITOM, CSM, or other modules as per client needs.
  • Provide expert guidance on ServiceNow best practices, out-of-the-box capabilities, and customizations.
  • Collaborate with business stakeholders to gather and analyze high-level and detailed requirements.
  • Prepare and maintain BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories.
  • Experience with Change Management ,Service Catalog, Workflows.
  • Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.
  • Review and validate the quality and alignment of delivered solutions.
  • Conduct design reviews and approve technical deliverables.
  • Maintain system architecture documentation and version-controlled repositories.
  • Create solution presentation decks for internal and client stakeholders.
  • Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.
  • Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub.
  • Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.
  • Strong stakeholder engagement and client-facing communication skills.
  • Ability to lead workshops and translate functional needs into technical solutions.
  • Experience in Agile/Scrum methodologies and working within a cross-functional team.

Preferred Qualifications:

  • ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS (Certified Implementation Specialist) in one or more modules.
  • Experience with CMDB and data modeling.
  • Shopping Hub, Procurement, Sourcing and Third-party Risk management  Modules experience.
  •  Excellent problem-solving skills and ability to work independently.

Soft Skills:

  • Excellent verbal and written communication.
  • Strong analytical and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proactive, self-driven.

#SoftwareEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-78559 Date posted 08/13/2025
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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