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Specialist - Service Assurance & Operations

Bengaluru, India

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excite

Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

In this role, you will support service assurance and project execution efforts to help maintain service quality, meet project objectives, and improve client satisfaction. You will assist with coordinating scope, schedule, resources, and cross-functional activities while following industry best practices.
The ideal candidate has strong Python skills, working knowledge of LangChain and LangGraph, a solid background in networking, and strong interpersonal and communication skills to collaborate effectively across multiple teams.


Key Responsibilities:

  • Support service assurance activities to maintain service quality and client satisfaction.
  • Assist with project coordination, tracking timelines, scope, resources, and deliverables.
  • Develop and maintain Python-based scripts, tools, and automations.
  • Apply knowledge of LangChain and LangGraph to support AI-enabled workflows and process orchestration.
  • Troubleshoot issues across systems, workflows, and network environments.
  • Collaborate with cross-functional teams to gather requirements, resolve issues, and support delivery.
  • Communicate project status, risks, and dependencies to stakeholders.
  • Contribute to process improvements, documentation, and operational best practices.


Required Qualifications:

  • Strong Python programming skills.
  • Working knowledge of LangChain and LangGraph.
  • Strong understanding of networking fundamentals and troubleshooting.
  • Strong interpersonal, written, and verbal communication skills.
  • Strong organizational, analytical, and problem-solving abilities.


Ability to work effectively across multiple teams in a collaborative environment.
Why Join Us?
You’ll collaborate in a supportive, operationally focused team, directly contributing to technical and service excellence. This is a fantastic opportunity for someone looking to deepen their operational and technical skills, including hands-on automation experience, within a global company.


Location: Bengaluru


Working Time: Flexible time - Afternoon shift


Current Work Model: 5 days per week in the office

Weekly Hours:

40

Time Type:

Regular

Location:

Bengaluru, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-98798 Date posted 04/23/2026
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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