Key Roles and Responsibilities:

• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and resolve Tier 2 issues.

• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.

• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.

• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.

• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

• Technical support for network platform issues, performing alarm monitoring, and assisting with the investigation and remediation of network faults.

Qualifications:

• VoIP Experience: At least basic understanding of VoIP technologies is mandatory for this position.

• UNIX/Linux Skills: CLI basics required; extended and/or scripting is highly appreciated.

• IP Networking Skills: Basic knowledge from L2 up to SIP/RTP/RTCP.

• Experience: 1+ years of experience troubleshooting in an IP network consisting of L2, L3 devices, and application servers (including basics of virtualization) within an operations production environment.

• Skills: Must have organizational skills, ability to multitask, and strong interpersonal skills. Willingness to own issues until problems are resolved. Strong written and verbal communication skills in English.

• Additional Experience: Experience with ticketing systems, TDM (legacy voice) network, 4/5ESS switching, SS7 signaling, and circuits will be considered an advantage.