Job Description:

We are seeking an experienced Team Manager – Customer Success Manager to lead and develop a Customer Success team based in Bratislava (11 team members).

This role is part of a new Customer Success Management project, focused on providing a day-2 customer support to existing customers. The main objective is to build long-term customer relationships, ensure retention, and manage the full customer lifecycle for a portfolio of small to mid-sized enterprise clients.

Location: Bratislava, Slovakia

Working model: Hybrid (3× on-site per week)

Working time: US hours - from 3 pm to 11:30 pm

Salary Range: from 4400 EUR to 6600 EUR gross a month. The actual salary is based on skills, experience and knowledge.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, and develop a team of Customer Success Managers / Account Managers to ensure high performance and engagement

• Set clear goals aligned with company strategy and customer success objectives

• Conduct regular 1:1s, performance reviews, and team meetings

• Support onboarding and continuous development of team members

Customer Relationship & Retention

• Oversee strategic account management to drive customer satisfaction, retention, and revenue growth

• Support long-term customer relationship building and proactive engagement

• Ensure effective issue resolution and value delivery across the full customer lifecycle

Operational Excellence

• Monitor and manage team KPIs to maximize productivity

• Standardize best practices, processes, and tools to improve operational efficiency

• Collaborate with internal and customer-facing teams to ensure smooth customer experience

Reporting & Governance

• Prepare and present reports on customer health, team performance, and key success metrics

• Ensure compliance with company policies, SLAs, and governance standards

• Represent Customer Success in internal and external stakeholder meetings

Continuous Improvement

• Promote a customer-centric culture focused on outcomes and service excellence

• Encourage knowledge sharing, innovation, and continuous process improvement

• Contribute to the ongoing development of the Customer Success operating model

Required Skills:

• Demonstrated ability to motivate and inspire team members, fostering a positive and productive work environment.

• Proficiency in coaching and mentoring; able to apply a coaching leadership style to support employee growth and performance.

• Strong adaptability and openness to change, with the ability to lead the team through transitions and evolving priorities.

• Excellent communication and interpersonal skills, with the ability to clearly convey goals, feedback, and vision to diverse audiences.

• Strong stakeholder management, with the ability to collaborate effectively across teams and departments.

• Demonstrated experience in an AT&T Account Management function.

• Strong working knowledge of AT&T products/services, customer lifecycle motions, and day-2 support practices.

• Hands-on expertise with AT&T tooling and internal processes used to manage customer issues (case management, service/order workflows, knowledge resources, etc.).

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.