Job Description:

Location: Brno, Czech Republic
Working time: EMEA with flexibility

Salary: from 44 975 CZK/ a month gross. The actual salary is based on skills, experience and knowledge.

A Senior Work Center Technical Support Specialist serves as a crucial interface between customers and technical support teams, ensuring that trouble reports are promptly accepted and dispatched to the appropriate personnel or carriers for resolution.

The specialist actively troubleshoots and diagnoses technical issues, leveraging available resources such as manuals, web-based documentation, and lab tools to facilitate swift problem-solving.

Collaboration is key, as the role involves regular interaction with internal teams, external vendors, and customers to communicate event statuses and resolutions effectively.

​Ticket management is an integral part of the position, requiring diligent tracking, prioritization, and seamless inter-shift turnover, along with timely escalation or handoff of tickets to the correct group or center.

Excellence in communication, thorough documentation within the Trouble Ticketing application, and the ability to follow both written and verbal instructions ensure that customer issues are resolved satisfactorily and efficiently, maintaining a high standard of support and service.

Required Skills and Experience

• Practical experience working with routers, switches, Voice over IP, wide area and local area networks (including Cisco and Edgewater technologies)

• Proficient in Cisco Unified Communication Systems, VoIP gateways, and unified messaging platforms

• Exceptional customer service abilities, ensuring positive client interactions and satisfaction

• Outstanding written and verbal communication skills

• In-depth knowledge of AT&T’s networks and infrastructure

• Comprehensive understanding of customer network technologies

• Highly self-managed and proactive, with a strong capacity for independent direction

• Rapid learner, able to quickly acquire and apply new skills

• Collaborative team player, contributing effectively to group efforts

• Strong analytical skills, ranging from intermediate to advanced levels

• Persistent and dedicated in task completion

• Maintains composure and patience under pressure

• Skilled at multitasking and managing multiple priorities simultaneously

• Demonstrates the ability to master new tasks with minimal guidance

Education

• Minimum two years of college or equivalent post-high-school education or experience.

• Previous work experience in a related area and/or time spent doing similar work that provides the background for the current position.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.