Ready for an upgrade? A different browser will keep you connected to the full website experience – and protect you from security risks.
Job title, category or skills
Near:
Start your journey with AT&T
Make an immediate impact
Join 13K other Veterans at AT&T
A world of opportunity awaits
Working here is more than just a job title
Our Culture
Mind if we brag for a moment?
See for yourself
Generate the sales that will help us build a more connected world.
"If you’re getting ready to start your career with AT&T know that you’re expected to work hard." Kyle P — Channel Manager, B2B Sales Development Program "At the same time, you have the ability to grow professionally. The connections you’re going to make inside of the company are connections you’ll always have — and need — to further your career."
"If you’re getting ready to start your career with AT&T know that you’re expected to work hard."
"At the same time, you have the ability to grow professionally. The connections you’re going to make inside of the company are connections you’ll always have — and need — to further your career."
Closing the deal means opening up millions of opportunities.
Responsible for being the Customer Advocate across both the Pre and Post Sales Organizations to ensure accurate implementation of customer projects, on time billing performance, accurate collection of customer data and to develop strong relationships with a variety of groups responsible for supporting services.
Key Roles and Responsibilities:
Responsible for providing support to business clients and being the customer advocate.
May be responsible for coordinating the implementation process, pre-sales pricing, the issuance of complex order documentation, post cut-over follow-up, contract service level agreements, premise based inspections, reviews, post cut over training, and customer product design/redesign.
Collects a complete and accurate customer data (minimum data sets).
Coordinates with organizations to oversee implementation of complex orders and associated billing for complex data, IP or other product lines. May assist sales team to assemble a holistic view of customers business.
This includes records of proposals, contracts and network inventories across multiple platforms and product lines.
Provides contract interpretation to the customer, as needed.
Participates in Shared Expectations Sessions with customers, pre- and post-sale corporate organizations to communicate roles and responsibilities in the client/Corp relationship.
Assists AEs with technical assistance in responding to RFPs, and closing sales of additional services to existing customers.
Supports Sales Center in new product and promotional initiatives and billing questions/disputes.
Works with the sales center contact for resolving billing problems.
Acts as the Customer Advocate across the Post Sales Organization to insure On Time billing performance.
Develop strong linkages and relationships with a variety of groups responsible for supporting services.
Shift: US shift - 2.30 pm-11.00 pm CET
Experience: 1-3 years of experience in area of customer advocacy
Education/Experience: Bachelor’s degree (BS/BA) desired.
Weekly Hours:
Time Type:
Location:
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Complete a quick application online and check your status often.
Virtual or in-person Interviews
Dress professionally and ensure good WiFi interviewing virtually.
Conditional Job Offer
After a background check, you're part of the team.
Welcome! Onboarding and Training Begins
Our training and certification programs set you up for success.
Sign up for job alerts, updates and more.
Email:
Job Category:
Confirm Email
AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.
Subscribe
Do the right thing, no compromise.
Innovate and get there first.
In everything, every time.
Give people what they don't expect.
Speak with your actions.
Press, speech, beliefs.
Impact your world.
When customers & colleagues need you most.
