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Principal Cybersecurity - ServiceNow Engineer

Charlotte, North Carolina

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defend

Be a part of our elite cybersecurity team that provides strategy,
consulting, and threat detection to a wide range of customers.

"If you want to be continually challenged, always learning and able to shift careers, AT&T is the right place for you! I started at AT&T 18 years ago and never envisioned having an opportunity to transition into a Cybersecurity role."

Connie Bragg — Professional Cybersecurity

Technology

Don't just imagine the future. Create it.

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

The GRC and SecOPS ServiceNow Configuration Manager is responsible for overseeing the configuration, implementation, and maintenance of ServiceNow modules related to Governance, Risk, and Compliance (GRC) and Security Operations (SecOps). This role ensures that the ServiceNow platform is optimized to support the organization's risk management, compliance, and security objectives.

Key Responsibilities:

  • Operational Management: Maintain and troubleshoot the configuration of multiple applications primarily in the GRC and Security Operations Modules. 
  • Integration: Manage integrations into GRC and SecOps modules to enhance risk management and vulnerability response 
  • Process Improvement: Identify and implement process improvements to streamline GRC and SecOps workflows and enhance overall platform efficiency
  • Stakeholder Collaboration: Collaborate with key stakeholders to understand their requirements and provide solutions that align with business objectives
  • Training and Support: Educate and mentor stakeholders on best practices for using ServiceNow GRC and SecOps modules
  • Compliance Monitoring: Ensure compliance with regulatory requirements and internal policies through effective configuration and monitoring

Qualifications:

  • Experience: 4+ Years experience in ServiceNow configuration management, particularly in GRC and SecOps modules.
  • Skills: Strong analytical, problem-solving, and communication skills.
  • Certifications: ServiceNow certifications in GRC and SecOps, as well as Agile methodologies and Security certifications are preferred.

Education:

Preferred Bachelors degree in Information Systems, Engineering, Mathematics or Cyber Security or equivalent experience.

Experience:

Typically requires 8-10 years of experience. Technical Career Pathway (TCP) role.

Supervisory:

No.

Our Principal Cybersecurity earns between $141,300-$211,900 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

 AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Charlotte, North Carolina

Salary Range:

$141,300.00 - $211,900.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-68428 Date posted 10/14/2025
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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