This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. 

The Associate Director of Supply Chain, Logistics & Operations Management leads end-to-end supply chain execution, logistics strategy, and operational performance management to ensure reliable product availability, cost efficiency, and strong service levels. This role owns key logistics operations (inbound/outbound supply transactions, warehousing, distribution), drives continuous improvement, and partners cross-functionally with Configuration Management, Forecasting, Service Delivery, and Business Management to deliver operational and financial outcomes.

Job Duties/Responsibilities:

Supply Chain, Logistics & Operations Leadership

• Lead logistics and operations strategy across transportation, warehousing, distribution, and execution processes to meet service, cost, and quality targets.
• Build and manage operating rhythms (daily/weekly/monthly performance reviews, exception management, escalation paths).
• Translate business goals into actionable supply chain and operations programs, implementation roadmaps, and execution plans.
• Establish operational governance, including KPI definitions, dashboards, standard reporting, and leadership targets

Operations Management (Added)

• Own day-to-day operational performance for IT supply chain and logistics activities, ensuring consistent execution against SLAs and business priorities.
• Develop, document, and enforce standard operating procedures (SOPs), controls, and workflows across teams and vendors.
• Lead incident/issue management for supply and logistics constraints (e.g., shortages, delays, damaged goods), including root-cause analysis and corrective/preventive actions (CAPA).
• Coordinate cross-functional execution for launches, migrations, refresh cycles, and surge events; ensure readiness plans and runbooks are in place.
• Drive operational compliance (audit readiness, asset handling requirements, security practices, chain-of-custody as applicable).

Transportation & Distribution Management

• Oversee inbound and outbound supply transactions to meet business goals efficiently.
• Establish and monitor OTIF (On-Time In-Full) performance and delivery lead times.
• Develop contingency plans for disruptions (capacity constraints, weather events, port delays).

Warehouse / 3PL Operations

• Manage warehouse network performance, including receiving, storage, picking/packing, shipping, and inventory accuracy.
• Own 3PL selection, onboarding, governance, and performance management (SLAs, KPIs, scorecards, QBRs).
• Drive safety, compliance, and operational best practices across sites.

Inventory & Service Level Optimization

• Partner with Planning to align inventory targets (safety stock, reorder points) with service level commitments.
• Reduce shrink, obsolescence, and excess/aged inventory through root-cause analysis and corrective actions.
• Improve forecast-to-fulfillment performance through stronger controls and data-driven decisions.

Process Improvement & Systems

• Lead Lean/Six Sigma-style continuous improvement initiatives to reduce cost-to-serve and cycle times.
• Enhance visibility and execution through WMS/TMS/ERP improvements, reporting automation, and master data governance.
• Implement standard operating procedures and training to ensure consistent execution.

Financial & Vendor Management

• Own logistics forecasting; identify and deliver savings initiatives and productivity gains.
• Track and report cost savings initiatives and revenue generation.

People Management

• Lead and develop a team of logistics/supply chain/operations professionals; set clear goals and performance expectations.
• Create scalable org structures and succession plans to support growth.                                  

Required Clearance:

TS/SCI with poly (#tssci) (#polygraph)

Required Qualifications:

• Bachelor’s degree (any field) plus 3+ years of experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management; or
• Associate’s degree plus 5+ years of experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management; or
• High school diploma/GED plus 10+ years of progressive experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management.
• Strong knowledge of transportation, warehousing, inventory management, distribution network design/operations, and customer service.
• Demonstrated ability to lead cross-functional initiatives and deliver measurable operational and financial results.
• Strong IMS and database management skills.

Preferred Experience / Knowledge

• Multi-site distribution operations and network optimization.
• IC Client policy and regulations.
• IC Community managed service contracts.
• ServiceNow.

Core Competencies

• Strategic thinking with strong execution discipline
• Data-driven decision-making and KPI management
• Stakeholder management and communication
• Continuous improvement mindset
• Change leadership and team development

Key Performance Indicators (KPIs)

• SLA achievement
• Organizational clarity
• Technical competence
• Inventory accuracy; shrink/obsolescence

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.