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ServiceNow Developer (SNO SME TC2) (Government)

Columbia, Maryland

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Government

Help give our nation powerful possibilities.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

Join our team as a mid-level ServiceNow Software Developer and help design, enhance, and support mission-critical ServiceNow solutions that enable efficient IT service delivery, workflow automation, and platform modernization. This role is ideal for a technically skilled, collaborative developer who is ready to contribute to a high-impact environment while working closely with business, technical, and leadership stakeholders.

Description of Job Duties/Responsibilities:

This position offers the opportunity to design, develop, test, and deploy custom ServiceNow solutions while partnering with framework managers, senior leaders, customers, vendors, and technical teams. The ideal candidate brings strong development fundamentals, a customer-focused mindset, and the ability to translate business needs into reliable, scalable platform solutions.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Key Responsibilities:

  • Design, develop, test, and deploy custom applications and enhancements within the ServiceNow platform.
  • Support and maintain IT Asset Management (ITAM), Configuration Management Database (CMDB), and IT Service Management (ITSM) processes and applications.
  • Partner with business stakeholders, managers, customers, and technical teams to gather, refine, and implement software development requirements.
  • Provide ServiceNow technical support, consultation, and troubleshooting for platform users and stakeholders.
  • Troubleshoot and resolve system defects, performance issues, and configuration challenges.
  • Create and maintain technical documentation, reports, and user-facing support materials.
  • Participate in User Acceptance Testing, Technical Exchange Meetings, platform upgrades, and Agile development activities.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
  • 2-5 years of ServiceNow development experience.
  • Proficiency in JavaScript.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • DoD 8570 Certification: Security+.
  • ServiceNow Certified System Administrator (CSA).

Desired Qualifications:

  • Strong knowledge of HTML and CSS.
  • Understanding of CMDB concepts and asset lifecycle management.
  • Experience supporting ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM) applications.
  • Experience with ServiceNow development, including:
    • Catalog Page configuration
    • Client Scripts
    • UI Policies
    • Business Rules
    • Script Includes
    • UI Pages
    • UI Actions
    • Glide API
    • Flow Designer
    • ACLs
  • Knowledge of SQL and relational database concepts.
  • Familiarity with Agile development methodologies.
  • Familiarity with version control processes.

Ready to join our team? Apply today!

Our ServiceNow Developer (SNO SME TC2) (Government) earns $98,100 - $263,200 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours:

40

Time Type:

Regular

Location:

Columbia, Maryland

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-116716 Date posted 07/23/2026
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

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Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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