This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Please note this is an AT&T term employee position which will be up to 3 years in length.

At AT&T, our purpose is to create connection, and every day our teams connect more people in more places. From connecting families, to helping connect future thought leaders to their chosen field, to connecting first responders to the solutions that save lives – connecting people for good is what we do best. Inside #LifeAtATT, you’ll find our culture means more to us than our job titles. Together we promote strong values and support the communities where we live and work, all while celebrating the differences that make each one of us unique.

What you'll do: 

You will oversee field personnel who support the company's operational activities. You’ll ensure the individuals are empowered with the tools, access, and systems they need to succeed, while maintaining operational efficiency and driving exceptional customer satisfaction.

Provide and maintain access to critical business systems, including financial, HR, sales, PMO, and mass-market platforms to ensure field personnel can perform their roles effectively.

Address and resolve concerns, remotely, ensuring high levels of satisfaction at all times. Help navigate challenges and meet business goals.

Take ownership of day-to-day service business processes, ensuring adherence to established procedures that drive satisfaction and financial performance.

Act as a go-to resource for resolving immediate technical needs

What you'll need:

Advance skills utilizing Microsoft 365 is required

Hands-on experience with Microsoft 365, specifically Teams, Excel, PowerPoint, and AI-powered tools within the platform.

Ability to collaborate and communicate effectively using Microsoft Teams.

Strong command of Microsoft Excel for data management and analysis.

Skilled in developing engaging presentations with Microsoft PowerPoint.

Comfortable adopting new AI features and technologies within Microsoft 365.

Outstanding interpersonal, verbal, and written communication skills to connect effectively with team members, leadership, and customers.

Proven ability to manage multiple priorities simultaneously, with excellent attention to detail and a focus on achieving business goals.

Demonstrated success in resolving technical issues efficiently and effectively, with a customer-first mindset.

Familiarity with Financial, HR, or CRM systems is a plus

Experience in Wireless or media entertainment industry is a plus

Our Analyst Project Management, earns between $65,400-$98,200 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage  

401(k) plan  

Tuition reimbursement program  

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

Paid Parental Leave  

Paid Caregiver Leave  

Additional sick leave beyond what state and local law require may be available but is unprotected  

Adoption Reimbursement  

Disability Benefits (short term and long term)  

Life and Accidental Death Insurance  

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

Employee Assistance Programs (EAP)  

Extensive employee wellness programs  

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

Ready to join our team? Apply today.

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.