Job Description:

This position requires office presence of 5 days per week and is only located in the location(s) posted.  No relocation is offered. 

Work Location:Dallas, TX

About AT&T

At AT&T we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more.

Position Overview: This role will be a key member of the AT&T Digital organization focused on building and evolving new ways to drive digital adoption that improves the customer experience and drives business outcomes. This individual will be responsible for managing a new digital innovation lab and leading key strategic programs focused on improving digital adoption and the customer experience. 

Key Responsibilities:

• ​Lead​ and manage the Digital Innovation Lab at AT&Ts HQ that will pilot new concepts and experiences blending  digital and physical experiences. 
• Partner with internal and external teams to blend market, industry, and customer research into cohesive strategies that lead to new ways to serve customers and drive business outcomes.
• Lead and coordinate the sourcing, identification, and execution of key experiments brought into the lab including the success criteria, relevant partner teams, and own the outcomes for customers, employees, and shareholders. 
• Collaborate ​with teams across AT&T ensure budgets, timelines and plans are clearly documented and communicated. 
• Develop and monitor ​key metrics, dashboards, and reports that help integrate and modernize human and digital channels in new ways.
• Build and manage playbooks that memorialize new approaches to working that promote collaboration, coordination, and solving complex challenges in new ways.

Qualifications:

• 6-10 years of experience leading complex workstreams with multiple stakeholders with proven and quantifiable customer and business outcomes.
• Experience driving transformation at a Fortune 500 company with agency experience a bonus. 
• Strong analytical skills and financial acumen paired with the ability to clearly communicate and articulate a point of view that includes a well-rounded perspective balancing customer, employee, and shareholder outcomes.
• A growth and enterprise mindset.

Our Lead Digital Customer Growth, earn between $143,800 - $215,800 USD annually, in addition to benefits including health insurance, tuition reimbursement, paid time off and discounts on products and services. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.