This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.

Location: Dallas, TX

No relocation is offered.

Introduction

Build a more connected world by shaping how technology, operations, and customer experience come together. At AT&T, we’re transforming the way we deliver wireline services—simplifying workflows, modernizing platforms, and creating better outcomes for our customers and teams. As part of our transformation journey, you’ll help turn complexity into clarity and ideas into scalable solutions that move the business forward.

Job overview

In this role, you’ll lead cross-functional product management and development efforts that support wireline transformation across care operations, back-office systems, and service delivery. You’ll translate business needs into actionable solutions, drive operational improvements, and partner across teams to deliver enhancements that reduce fallout, improve execution accuracy, and elevate the customer experience. Your work will directly influence service readiness, operational performance, and the success of large-scale transformation initiatives.

What you’ll do

• Lead end-to-end product management efforts supporting wireline transformation initiatives across care, service delivery, and back-office operations
• Serve as a key liaison across operations, care, sales, service support, and technical development teams to prioritize work, align stakeholders, and deliver business-critical enhancements
• Own intake, governance, and prioritization of work requests, including back-office interface improvements and workflow optimization
• Translate business and operational needs into clear requirements, user stories, acceptance criteria, and implementation plans
• Partner with care and channel support teams to address operational initiatives, escalations, and out-of-pattern service issues
• Support strategic transformation programs by enabling platform enhancements, validating new capabilities, and ensuring operational readiness for pilots and releases

What you’ll need

• Product lifecycle management experience from concept through launch, sustainment, and end-of-life
• Ability to define and document business and technical requirements, including user stories and acceptance criteria
• Experience developing and maintaining product roadmaps, service guides, documentation, and performance analysis
• Knowledge of operational workflows, back-office systems, and service delivery processes
• Strong ability to troubleshoot complex service scenarios and identify root causes affecting order flow and execution
• Experience coordinating cross-functional teams to deliver technical and process improvements

What you’ll bring

• Bachelor’s degree (BS/BA) desired
• Five or more years of related product management, operations, or transformation experience
• Certification required in some areas, as applicable
• Proven ability to lead complex initiatives with strategic autonomy and influence across senior stakeholders
• Experience mentoring or guiding less-experienced professionals on projects and initiatives

Our Lead Product Management & Develop earns between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

Our culture

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. You’ll work alongside teams that value collaboration, accountability, and innovation—where your ideas help transform operations and improve how customers experience our services. This role is based in Dallas, Texas and requires in-office presence five days per week.

If you’re ready to make a measurable impact and help shape the future of wireline service delivery, bring your bold thinking to AT&T and build what’s next.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.