This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. 

Join AT&T and help support, strengthen, and modernize the enterprise applications and technologies that keep critical business processes running. The Enterprise Architecture & Service Enablement – Engineering and Operations team (EASE-EO) manages applications, compute infrastructure, and operations. The team designs and implements secure solutions, automation, and operational tooling. We ensure compliance with vulnerability management requirements, SOX, PCI, and audit controls. When you step into a career with AT&T, you won’t just imagine the future — you’ll help maintain today’s critical systems while modernizing them for tomorrow.

What you’ll do:

Design and deliver enterprise-grade solutions within IT Service Management. Drive project management, automation, data-driven and AI-enabled integration, and process optimization to enhance resilience, accelerate delivery, and ensure service reliability. Focus on transitioning from fragmented, application-specific practices to mature enterprise models by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling.

• Requirements & Integration: Translate business needs into technical specifications. Ensure seamless integration with ITSM platforms, cloud services, and infrastructure.
• Technical Leadership: Guide cross-functional teams, foster innovation, and align solutions with business objectives.
• Performance & Reliability: Build dashboards for tracking progress and metrics.
• Projects: Demonstrate project management skills, including the ability to plan, organize, prioritize, and execute projects from initiation through completion.
• Governance & Compliance: Standardize processes with secure, auditable, and repeatable patterns.
• Documentation & Training: Maintain clear documentation.
• Mentoring: Drive a culture of continuous improvement.

What you’ll need:

• Must be able to manage timelines, track deliverables, identify risks, communicate status, and coordinate across cross-functional teams to ensure successful project outcomes.
• Expert-level knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework; and IT Service Management.
• Data and AI skillset: advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of agentic AI workflows and Gen AI use cases; Power BI; and Python.
• Governance and communication: establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance boards for ATS-wide implementation.

What you’ll bring:

Required

• 5+ years in Systems Engineering, ITSM, RM/CM.
• Expertise in SAFe, Agile, DevOps, CI/CD, data analytics, and building Gen AI use cases.
• Experience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools such as ServiceNow.
• Modern Enterprise Release Management, Change Management, and ITSM experience.
• Advanced expertise in Excel, PowerPoint, and Power BI.

Preferred

• BS/BA in Computer Science.
• Experience with preferred tools for modern Release Management processes in Agile and DevOps environments.
• Experience with Jira Align, JSM, Jira Cloud, and Git for enterprise RM/CM.
• Relevant certifications such as SAFe, Agile, DevOps, ServiceNow, Jira, and AI/ML.

#LI-Onsite Full-time office role.

Ready to join our team?

Apply today.

Our Lead System Engineering jobs earn between $141,300.00 - $237,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Alpharetta, Georgia, Richardson, Texas, USA:TX:Dallas / One AT&T Plaza (208 S Akard - Whitacre Tower) - Adm:208 S Akard St

Salary Range:

$141,300.00 - $237,400.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

Job ID R-117427 Date posted 08/03/2026