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"If you’re getting ready to start your career with AT&T know that you’re expected to work hard." Kyle P — Channel Manager, B2B Sales Development Program "At the same time, you have the ability to grow professionally. The connections you’re going to make inside of the company are connections you’ll always have — and need — to further your career."
"If you’re getting ready to start your career with AT&T know that you’re expected to work hard."
"At the same time, you have the ability to grow professionally. The connections you’re going to make inside of the company are connections you’ll always have — and need — to further your career."
Closing the deal means opening up millions of opportunities.
Lead System IntegrationACC/BSSe Care Enablement & Frontline Experience Transformation
We are seeking a project manager to join our team in driving the evolution of ACC (Customer Connect) and the Next Gen Biller (BSSe) capabilities across frontline care organizations. This role will lead Care Enablement efforts that simplify agent experiences, improve customer outcomes, accelerate adoption of new technologies, and support large-scale enterprise transformation initiatives.
The successful candidate will work across Product, Technology, Operations, Training, Vendor Partners, and Business stakeholders to ensure ACC capabilities deliver measurable value to frontline teams while supporting broader digital transformation objectives.
Key Responsibilities
Frontline Experience & Enablement
Product & Transformation Leadership
Operational Performance
Change Management & Communications
Keywords: ACC, Customer Connect, BSSe, Next Gen, Care Enablement, Frontline Experience, Product Management, Contact Center Operations, Change Management, Digital Transformation, AI Enablement, Customer Experience, Care Operations, Readiness, Adoption Strategy, CareOps+.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Joining our team comes with amazing perks and benefits:
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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Complete a quick application online and check your status often.
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