Lead Technical Product Manager – Applied AI

About the Company:

At AT&T, we are connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail, and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you will transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel; we are transforming all channels to digitally perform as one team to create a better customer experience. As we move into 2026, digital transformation will revolutionize the digital space, and you can build a career that will propel your future.

About the Team:

As a Lead AI Product Manager, you will join our dynamic Digital Engineering and Customer Experience (DECX) Automation & Conversational AI team. This team is dedicated to enhancing productivity, ensuring that connected customer journeys remain at the center of everything we do.

Job Summary:

We are hiring a Lead Technical Product Manager to shape and deliver innovative AI-powered customer sales virtual assistants. You will manage the full product lifecycle, set architecture direction, define product requirements, and align teams to drive go-to-market plans. This role focuses on integrating advanced AI frameworks like Google NGA/ADK for seamless, agentic experiences.

You will play an essential role in developing the product roadmap, managing stakeholder expectations, and enhancing customer value by improving the customer sales journey. As a member of our team, you will drive innovation, ensure effective communication across technical and business stakeholders, and oversee the integration of emerging technologies to maintain industry leadership. Your contributions will influence customer satisfaction, increase AI-driven sales revenue, and advance user interactions with our virtual assistant solutions.

Role and Responsibilities:

Product Lifecycle Management:

• Manage the entire product lifecycle from initial concept through development, launch, and end-of-life, ensuring seamless transitions through each stage and ongoing product performance.
• Coordinate with design, process, manufacturing, test, quality, sales support, and marketing as the products move to production and distribution.

Define and Document Requirements:

• Translate and document customer and technical requirements into final product designs, prepare and present comprehensive business cases, and provide detailed product requirements, user stories, and acceptance criteria.
• Analyze customer needs and identify priorities for new products or services and enhancements.

Conduct Market Research and Analysis:

• Perform in-depth market research and competitive analysis to identify trends, addressable revenue potential, customer segments, and opportunities for new products or features.
• Conduct research and analysis on defined markets, including volumes and revenue results.

Develop and Maintain Product Roadmaps:

• Create and maintain detailed product roadmaps, service guides, product documentation, results reports/analysis, and project plans, ensuring alignment with market needs and business objectives.
• Define and drive initiatives to grow revenue and margin.

Collaborate with Stakeholders and UX Design:

• Partner with business, technology, UX teams, and 3rd party technology partners to design or modify products, ensuring a high-quality user experience, alignment with budget and schedule specifications, and effective cross-functional collaboration.
• Work with Management, Technology Development, Contracting, Legal, Product Marketing, and Business or Consumer Teams to develop strategies. Negotiate with vendors to improve the product cost structure, feature functions and delivery timelines.
  

Qualifications Required:

• Possess 8+ years of proven experience as a product manager, specializing in digital solutions designed for end-users.
• Have a strong history of leading AI-powered product development and lifecycle management, focusing on advanced technologies such as GenAI, LLM models, and Agentic AI frameworks (including NGA, ADK, LangChain, and LangGraph).
• A background in development is considered a significant asset. • Experience with voice-enabled AI projects is desirable.
• Skilled at working with cross-functional teams to define, document, and transform both customer needs and technical requirements into innovative AI-driven product offerings.
• Have overseen the integration and deployment of AI/ML solutions, including implementation on cloud platforms like GCP, Azure, and AWS, and the use of AI/ML development tools.
• Adept in market research and competitive analysis to uncover opportunities for AI-focused products or features that maximize customer value and support business goals.
• Deep understanding of AI/ML product analytics, evaluation, and testing practices, including practical use of observability and annotation tools.
• Excellent communicator, capable of explaining complex AI concepts and strategies clearly to both technical and non-technical audiences.
• Demonstrated leadership in mentoring and guiding multidisciplinary teams, encouraging innovation and adoption of new AI technologies.
• Strong problem-solving and analytical abilities, proven by success delivering impactful AI solutions in fast-paced, collaborative settings.
• Recognized expert who leverages broad business acumen and strategic awareness of emerging trends and technologies to address complex challenges and drive organizational outcomes.
• Have led high-stakes projects and creates or executes forward-thinking business strategies.
• Operate independently with minimal supervision, regularly engaging with senior leaders and influencing executive decision-making.
• Act as a mentor, supporting colleagues in solving difficult issues.
• Bachelor’s degree in business, computer science, engineering, or a related field preferred. Nice to have skills/experience:
• Google CCAI platform (DialogFlow), Vertex AI, NGA, ADK, Graph QL, BigQuery, Conversation Graph, LLM as Judge.
  

Education Qualification: Preferred Bachelor of Science in Computer Science, Statistics, Mathematics, or Scientific Computing; certification or equivalent experience is a value add.

Location: Dallas, Texas

AT&T is leading the way – for customers, businesses, and the industry. We are developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now

Our Principal Tech Product Mgr, earns between $158,200-$237,400 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  

• 401(k) plan  

• Tuition reimbursement program  

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

• Paid Parental Leave  

• Paid Caregiver Leave  

• Additional sick leave beyond what state and local law require may be available but is unprotected  

• Adoption Reimbursement  

• Disability Benefits (short term and long term)  

• Life and Accidental Death Insurance  

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

• Employee Assistance Programs (EAP)  

• Extensive employee wellness programs  

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

• AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

Ready to join our team? Apply today.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.