About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

Position Summary

The Lead Technical Program Manager provides governance, coordination, and execution oversight across the Frontline Readiness and IT Operations portfolio. This role is responsible for ensuring strategic initiatives are planned, prioritized, communicated, and delivered effectively while providing leadership with clear visibility into progress, risks, dependencies, and outcomes.

The Lead Technical Program Manager partners with technology teams, business stakeholders, and third-party vendors to drive execution, improve accountability, and establish consistent delivery practices across the organization.

Key Responsibilities

Portfolio & Program Management

• Manage a portfolio of cross-functional initiatives supporting IT Operations and Frontline Readiness.
• Develop and maintain program roadmaps, schedules, milestones, and delivery plans.
• Coordinate dependencies, risks, resource needs, and stakeholder engagement across initiatives.
• Facilitate project intake, prioritization, and governance processes.

Execution & Delivery Oversight

• Drive accountability for project milestones, deliverables, and commitments.
• Lead status reviews, steering meetings, and cross-functional planning sessions.
• Identify and remove obstacles that may impact delivery.
• Ensure projects align with organizational priorities and business objectives.

Executive Reporting & Communication

• Develop portfolio dashboards, status reports, and executive presentations.
• Provide leadership visibility into progress, risks, issues, and key decisions.
• Communicate program updates and outcomes to stakeholders at all levels.

Vendor & Stakeholder Coordination

• Coordinate activities involving internal teams, business partners, and external vendors.
• Support major initiatives, operational improvements, technology implementations, and service transitions.
• Foster collaboration across teams to ensure successful execution of strategic objectives.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of project, program, or portfolio management experience.
• Experience leading complex cross-functional technology initiatives.
• Strong organizational, communication, and stakeholder management skills.
• Experience with project management and reporting tools such as Microsoft Project, Planner, Smartsheet, Jira, or similar platforms.
• Demonstrated ability to influence and drive outcomes in a matrixed environment.

Preferred Qualifications

• PMP certification or equivalent project/program management experience.
• Experience within IT Operations, Service Management, Infrastructure, or Technology organizations.
• Familiarity with ITIL and ServiceNow.
• Experience working with managed service providers, consulting partners, or technology vendors.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$125,000 - $157,000

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.   We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodation for qualified individuals with disabilities and is a fair employer and does not initiate a background check until after an offer is made.

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