JOB LOCATION: 208 S. Akard St. Dallas, Texas 75202

DUTIES: Responsible for implementing, improving, supporting, and leading the processes, strategies, communications and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. Conduct financial modeling and analysis. Prepare and review business cases. Coordinate technology programs and maintain project/product roadmaps aligned with business goals. Participate in strategic and tactical planning activities to support long-term growth. Create clear and effective communications tailored for technical audiences and leadership. Define, design, and deploy efficient and scalable processes for intake, evaluation and prioritization, and product team capacity planning within the Advanced Field organization. Lead process improvement initiatives that streamline operations and enhance productivity. Implement Agile methodologies and deploy relevant tools to support agile practices. Manage project intake and front door processes specifically for the Advanced Field Operations (AFO) organization. Oversee capacity planning to ensure AFO projects are prioritized and resourced effectively. Collaborate with cross-functional teams to support project governance and delivery excellence within AFO. Develop, maintain, and enforce compliance policies, standards, and processes. Manage audit and compliance reviews to ensure adherence to regulatory and internal standards. Conduct process and quality audits to identify risks and opportunities for improvement. Lead disaster recovery and business continuity planning efforts to safeguard operations. Develop and maintain performance metrics, scorecards, and detailed analyses to monitor organizational health. Identify performance gaps and recommend actionable solutions to enhance outcomes. Apply knowledge in process design, compliance management, intake and capacity planning, and strategic planning. Apply knowledge in metrics development and performance reporting. Perform deep data analysis using analytics tools including PowerBI and Palantir Foundry. Produce process designs using BPM tools including Viosio and Mural. Utilize Powerpoint, Excel, and Word. Oversee two Software Engineer – ITRAC.

REQUIREMENTS: Requires a Bachelor’s degree, or foreign equivalent degree, in Computer Science, Business Administration, or Engineering and 7 years of progressive, post-baccalaureate experience in the job offered, or 7 years of progressive, post-baccalaureate experience in a related occupation applying knowledge in process design, compliance management, intake and capacity planning, and strategic planning; applying knowledge in metrics development and performance reporting; performing deep data analysis using analytics tools including PowerBI and Palantir Foundry; producing process designs using BPM tools including Viosio and Mural; utilizing Powerpoint, Excel, and Word.

Our Principal Tech Business Management earn between $140,000 - $196,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage

· 401(k) plan

· Tuition reimbursement program

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave

· Paid Caregiver Leave

· Additional sick leave beyond what state and local law require may be available but is unprotected

· Adoption Reimbursement

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.