Job Description:

JOB RESPONSIBILITIES Responsibilities may include but are not limited to the following: 1. Provides consistent, respectful and professional internal/external customer care. Initializes and maintains an open line of communication to ensure all customers receive the highest level of customer satisfaction possible. 2. Performs any and all work at the consumer or business customer premises up to and including the Serving Terminal (including fiber drop) for IP enabled non-design products and services, regardless of the technology or equipment involved. This work will include but is not limited to all inside wiring, including but not limited to: COAX, cat3 and cat5; installs, repairs, replaces, disconnects, modifies, downgrades and upgrades Customer Premises Equipment (CPE) such as set-top boxes, residential and home entertainment gateways, home networking, VoIP, Direct Broadcast Satellite (DBS), high speed internet/DSL and Wi-Fi equipment, etc., for all services regardless of the technology or equipment involved; and station connection materials. Verifies all services are working. 3. Installs and rearranges inside wire and jacks. 4. Isolates and corrects any applicable inside wiring problems. 5. Performs programming activities on the hardware and conducts testing with the end-user. 6. Performs necessary cross connection work at the Serving Area Interface (SAI), including the video-ready access device (VRAD), Primary Flexibility Point (PFP), or equivalent, regardless of the technology involved. 7. Performs pair changes. 8. Performs port swaps. 9.Installs and removes bridge tap cancellation devices. 10 .In copper cable only, splice the assigned pair to a drop in a ready access terminal that does not have binding post by bridging the copper cable pair into the drop. 11. Keeps detailed record of work activity. 12. Receives work assignments from the supervisor or other designated employee and/or retrieves work assignment and completes orders through the use of a computer. 13. Uses test equipment. 14. Tests facilities and equipment on which trouble has been reported. 15. Works independently with little supervision. 16. Educates customers on the features and functionality of the services. 17. Makes sales recommendations to customers; demonstrates and recommends additional equipment and services. 18. Works in attics, basements, crawl spaces and other similar places; involves kneeling, stooping, bending, crouching, crawling, etc. 19.Works outside in all kinds of weather. 20. Climbs poles, ladders and works aloft with small tools. 21. Follows established safety procedures. Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturers specifications for operation or use of equipment including weight limitations. 22. Lifts and moves loads up to 80 pounds 23. Drives Company vehicle. 24. Perform any other generally related duties and responsibilities as determined by the Company

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.