About Forged Fiber 

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintainsa state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

The Sr. Network Engineer – EMS Test and Support is responsible for the testing, validation, certification, and Tier 4 operational support of cloud-hosted Element Management Systems (EMS) used to manage and operate the network. The role partners closely with Engineering, Operations, IT, Application Support, and vendor organizations to ensure EMS platforms are reliable, operationally ready, and effectively support network operations. The position serves as the highest level of technical escalation for complex EMS issues while driving continuous improvements in platform stability, operational efficiency, and user experience.

EMS Testing, Validation, and Certification

• Develop and execute comprehensive test plans for EMS platforms, software releases, upgrades, and feature enhancements.
• Perform functional, regression, interoperability, performance, and operational readiness testing.
• Validate integrations with network elements, OSS/BSS systems, monitoring tools, automation platforms, and operational workflows.
• Define test acceptance criteria and certification requirements.
• Document testing procedures, results, defects, and production-readiness recommendations.
• Partner with vendors to investigate defects and validate fixes.
• Support user acceptance testing and operational readiness activities.
• Identify opportunities for test automation and process improvements.

EMS Application Support and Platform Operations

• Develop deep expertise in cloud-hosted EMS platforms and operational workflows.
• Troubleshoot application issues involving performance, functionality, alarms, reporting, integrations, and user experience.
• Support EMS upgrades, software releases, lifecycle activities, and feature introductions.
• Partner with IT, Application Support, Engineering, and vendors to resolve complex application issues.
• Develop operational documentation and knowledge-transfer materials.

Tier 4 EMS Operational Support

• Serve as the Tier 4 escalation point for complex EMS issues impacting network operations and service delivery.
• Lead root cause analysis efforts across applications, integrations, APIs, databases, and operational processes.
• Partner with NOC, Service Assurance, IT Operations, Engineering, and vendor support teams to drive issue resolution.
• Participate in major incident response and post-incident reviews.
• Develop corrective and preventive actions to improve EMS stability and operational efficiency.
• Create troubleshooting guides, support procedures, and knowledge articles.
• Mentor operations and support teams on EMS functionality and troubleshooting.

Education

• Bachelor’s degree in Engineering, Information Systems, Computer Science, Telecommunications, or related field preferred.
• Equivalent professional experience may be considered in lieu of a degree.

Required Experience

• 3+ years of experience in network engineering, EMS support, network operations, systems engineering, application support, or telecommunications infrastructure.
• Experience testing, validating, certifying, or supporting EMS, NMS, OSS, or network management applications.
• Experience providing Tier 3 or Tier 4 support for production systems.
• Strong troubleshooting and root cause analysis skills.
• Experience working with vendors to resolve software and operational issues.
• Familiarity with cloud-hosted or SaaS-based applications.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. 

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.   We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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