Job Description:

Overall Purpose: Ensure seamless application functionality and optimal product performance by providing expert technical assistance, performing application monitoring and response, managing and resolving application problems, implementing changes, and ensuring service assurance and performance metrics.

Must Have:

• Looking for an Salesforce Architect with Site Reliability Engineering (SRE) experience who had prior Salesforce developer and Salesforce architecture experience in developing integrated enterprise applications and seasoned in handling operational/production support issues.
• Adopt SRE best practices: Work with dev teams to define Non-Functional Requirements such as reliability, performance, scalability, application logging for observability, etc. Defi ne SLI/SLOs, Error Budgets, Automation focus
• Incident Management: Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs). Recent and frequent engagement during incidents is must.
• Observability: Build alerting, monitoring and dashboards that identify problems proactively. Recent hands-on experience with threshold based Alert creation and maintenance of those alerts is must.
• Problem Solving: Utilize strong analytical, technical and functional skills to diagnose and resolve complex issues within production environments with a focus on immediate impact mitigation; work with dev teams to implement long-term solutions to prevent recurrence of incidents.
• Performance Optimization: Monitor application performance using APM (Application Performance Management) tools such as Dynatrace, App Dynamics and ELK. Identify bottlenecks and work with dev teams to optimize the performance of applications through code improvements, configuration tuning, and resource optimization.

Good to Have (Combination of at least 4 of below):

• Automation: Develop and maintain scripts and automation tools to streamline operations, deployment processes, and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency
• Non Functional Requirements : Working with development teams, identify and provide the non-functional requirements and acceptance criteria during design and development, and ensure that these are met prior to moving the features to production
• Capacity Planning: Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of applications and services.
• Security: Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities
• Release Management: Work with Release Management related to upcoming changes to production to identify risks and mitigate them. Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services.
• Problem Management Engineering Expertise: Proactive problem detection, trend and pattern analysis, assessment of impact of problems, functional analysis of problems. Management of Escalated issues, tracking and driving prompt resolution.
• Communication: Provide metrics and status reports and review with leadership and stakeholder communities; establish processes surrounding metrics gathering, reporting and communication; Provide prompt visibility and status of escalated issues, incidents and outages to leadership, business partners and other key stakeholders; Strong verbal and written communication skills
• On-call support for agent facing applications – SaaS Platform apps - Salesforce, Salesforce Marketing Cloud and Mulesoft.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 10+ Years of technical engineering experience in architecting and developing applications within large scale web application environments.
• Strong experience in Observability tools such as Dynatrace, App Dynamics, Splunk, ELK, Mulesoft AnyPoint, using them to create alerts, dashboards, reports, synthetic monitoring, etc.
• Strong problem-solving skills and experience troubleshooting complex issues.
• Understanding and working experience with integration technologies and API Gateways, MuleSoft , WebLogic, etc
• Excellent communication and teamwork skills.
• Experience in Salesforce Sales, Service and Marketing Clouds
• Experience within high tech, software and/or wireless/telecom industry
• A foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles and technologies is highly valued.

Weekly Hours:

40

Time Type:

Regular

Location:

IND:TN:Chennai / Module 3&4, 8f, Block A, West Wing, Global Infocit: Module 3&4, 8f, Block A, West Wing, Glob

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-72343-1 Date posted 06/27/2025