Job Description:

Roles & Responsibilities:

• Design, develop, and implement ServiceNow solutions for ITSM, CMDB, and other modules, with a focus on integration and process automation.
• Collaborate with business analysts, process owners, and stakeholders to gather requirements and create technical designs.
• Build and maintain workflows, notifications, and custom applications using ServiceNow tools such as Flow Designer and Orchestration.
• Lead small-scale integration efforts with external systems using REST/SOAP APIs and web services.
• Troubleshoot and resolve issues related to ServiceNow applications and provide user support.
• Stay updated with ServiceNow releases and best practices, leveraging new features to improve platform functionality.
• Document technical processes and solutions and ensure alignment with organizational standards.
• Mentor junior team members and provide technical guidance when needed.
• Actively participate in team meetings, discussions, and agile ceremonies.

Skills, Knowledge, and Experience:

• 4-6 years of experience in ServiceNow development, configuration, and administration.
• Strong knowledge of ITSM and CMDB modules, with hands-on experience in configuring and maintaining them.
• Proficiency in Flow Designer, notifications, Orchestration, and process automation.
• Experience working with Import Sets, transform maps, and table APIs.
• Familiarity with integrating ServiceNow with other platforms using REST/SOAP APIs and web services.
• Knowledge of scripting (e.g., JavaScript) for client-side and server-side development.
• Exposure to deployment processes and version control.
• Understanding of ITIL concepts and their implementation in ServiceNow.
• Strong communication, problem-solving, and teamwork skills.
• Experience mentoring junior developers is a plus.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.