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"AT&T allows me to work on projects that will be seen by millions of customers." Megan T. — Sr. Specialist, Software Engineer "I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."
"AT&T allows me to work on projects that will be seen by millions of customers."
"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."
Don't just imagine the future. Create it.
Key Responsibilities
- Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
- Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
- Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
- Provide additional C2W support when engaged by Tier 1.
- Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
- Manage SSL certificate lifecycle support and remediation execution.
- Execute Golden Image and on-prem OS updates for existing VMs.
- Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
- Support production/non-production setup and operations in Azure and on-prem environments.
- Support new client onboarding and implementation projects for enterprise integration and messaging services.
- Partner with architects and developers to analyze requirements and recommend technical options.
- Gather and publish monthly application and operational metrics.
- Manage ITAP data requirements and ensure operational governance.
- Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
- Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.
Required Qualifications / Must-Have Skills
- 4+ years of experience in application production support, integration support, or platform support.
- Strong troubleshooting skills across distributed enterprise applications.
- Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
- Practical knowledge of IBM Sterling Integrator.
- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
- Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
- Python scripting capability for support automation, operational checks, and repetitive task reduction.
- Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
- Solid SQL/Postgres query skills for production support analysis.
- Experience supporting CI/CD release operations.
- Strong stakeholder communication and incident coordination skills.
Good-to-Have / Nice-to-Have
- Azure/Kubernetes/ITSM certifications.
Experience Level
Mid to Senior (typically 7 to 10 years)
Location / Work Mode
Onsite (Hyderabad / Bangalore)
What We Offer
- High-ownership role across mission-critical applications and client-facing operations.
- Opportunity to influence reliability, compliance readiness, and service quality.
- Growth path into advanced reliability engineering and platform ownership roles.
Weekly Hours:
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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
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