Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

To provide direction and guidance to team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence.

What you’ll do

Typical tasks may include, but are not limited to, the following:

• Operational Oversight: Manage daily operations, resolving customer issues and directing problem fixes.
• Team Leadership: Provide guidance, training, and performance evaluations for staff and field forces.
• Compliance and Policies: Ensure adherence to company policies, procedures, and regulatory requirements.
• Performance Improvement: Monitor performance, implement improvements, and develop efficiency and effectiveness plans.
• Customer Satisfaction: Resolve customer concerns and analyze data to identify and meet customer needs.

What you’ll need

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related experience.

What you’ll bring

• Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
• This role is primarily concerned with the implementation and execution of strategies developed by higher management.
• Typically leads entry-level and career-level staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Supervisor:

Yes

Our Associate Director-CS Mobility, earns between $77,800 - $116,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. 

Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.