Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Overall Purpose: To strategically oversee and optimize external vendor call center relationships to drive contracted performance management results, enhance sales performance, and ensure customer satisfaction.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Vendor Relationship Management: Manage and optimize relationships with large complex vendor call centers.
• Performance Monitoring and Analysis: Track, analyze, and report vendor performance metrics; address issues proactively.
• Quality Assurance and Operational Efficiency: Implement procedures to ensure service quality and alignment with company policies.
• Strategic Alignment and Feedback: Align vendor activities with sales strategy; provide ongoing feedback and adjust tactics.
• Team Development and Communication: Facilitate team development; maintain long-term vendor relationships and lead communication on forecasts.

Job Contribution: A mid-level sales representative with comprehensive knowledge of sales principles, practices, products, and services. Manages mid-size to large, complex sales with moderate supervision. Responsible for an average quota or territory. Utilizes advanced data analysis, creative problem-solving, and exercises judgment. Leads presentations and mentors less experienced peers. If the sales career path includes multiple positions at the I09 level, the more senior role entails higher sales targets, broader scope, and greater complexity.

Supervisor: Yes

Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of sales related experience. Bi-lingual required.

Our Senior CS Vendor Mgmt earns between $91,000 - $136,600 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.