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"We care about our customers & our employees, our business & our communities future." Julia — Corporate Support - M&P Manager "We have an opportunity to make an impact at all levels & have fun doing it."
"We care about our customers & our employees, our business & our communities future."
"We have an opportunity to make an impact at all levels & have fun doing it."
Lead our business with your boldest ideas.
Job Description:
Delivering best-in-class service is just the beginning. As Bilingual Senior Customer Care & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.
You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.
What you’ll do:
What you’ll bring:
Changing the speed of business comes with many rewards –starting with your paycheck.Monthly Base Salary: MXN$23,650 (before Taxes)Monthly Grocery vouchers MXN $1,519 every 14 daysMonthly Restaurant vouchers MXN $1,216 every 14 daysIn addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards: Major medical Insurance Life Insurance Saving Fund 30 days of Christmas Bonus Vacation days, plus three personal days, onsite medical and more. 50% discount on five lines of AT&T Wireless service. Paid starting from your first day of training, including some benefits like meal and grocery vouchers.Training ExpectationsYou will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.Work From Home?This is NOT a Work from Home role, you need to work in our office 100% of the time.How flexible is my schedule?Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFFIs training paid?Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.Your future is calling. Apply today!
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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
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