Job Description:

This position requires office presence of a minimum of 1 day per week and is only located in the location(s) posted. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

The 911 Engineer is responsible for general service, system emergencies, and customer service across all regions of the Navy 911 RMS system. Plans, designs, and evaluates new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support. Plans, oversees, develops, and implements network policies and procedures and ensures network integrity as maintenance and modification projects to existing applications are undertaken.

Job Duties/Responsibilities:

The 911 Engineer will play a critical role in ensuring the operational efficiency and reliability of the Navy's 911 emergency response systems. This position demands a high level of technical proficiency and the ability to manage complex projects under stringent timelines.

Summary of essential job functions

Responsibilities include providing subject matter expertise and oversight for the installation and maintenance of Navy 911 systems.

General Maintenance:

• Performs and supervises general maintenance of 911 equipment and circuits.
• Responsible for providing Subject Matter Expertise to the Navy 911 Service Manager for any system emergencies that may arise.

Network Infrastructure:

• Conducts network infrastructure site surveys and develops corresponding diagrams, rack elevation drawings, and other technical artifacts.

Installation and Maintenance Management:

• Manages all installation and maintenance activities for the Navy 911 network.
• Provides Subject Matter Expertise to the Service Manager to meet contract response times when issues occur.

Problem Investigation and Resolution:

• Supervises the investigation of any problems involving customers, telephone companies, PSAPs, ALI database providers, and other entities.
• Collaborates with the AT&T Navy 911 Program Prime Contractor to determine solutions and develop implementation plans to correct issues and meet customer expectations.
• After implementing solutions, supervises follow-up quality control testing with all concerned parties to ensure successful resolution.

Assistance and Coordination:

• Assists the Service Manager with trouble reports.
• Works closely with AT&T Public Safety and the Navy 911 RMS Prime Contractor to facilitate system upgrades for various CPE (Customer Premise Equipment), GIS Database, and VoIP systems. This includes all AT&T-owned software and hardware associated within each system and requires in-depth knowledge of each piece of equipment.
• Performs related duties as required.

Required Clearance:

Clearable to Secret (#clearable) (#secret)

Minimum requirements:

• 5+ years in deploying/supporting 911 emergency services
• Familiarity with NENA 911 standards

• Bachelor's Degree with 8+ years as a telecommunications engineer
• Or 12+ years as a telecommunications engineer

Required Abilities:

• Self-motivated
• Capable of working independently as well as in a team
• Strong technical background
• Effective written and oral communication skills with precise data
• Willingness to travel and be on-call
• Ability to establish and maintain professional relationships
• Knowledge of computer systems and software
• Eligibility for certification on the equipment serviced by AT&T

Highly Desired:

• ENP Certification or meet the professional qualification to sit for ENP exam.

Our 911 Engineer's earn between $140,000 -195,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.