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"AT&T allows me to work on projects that will be seen by millions of customers." Megan T. — Sr. Specialist, Software Engineer "I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."
"AT&T allows me to work on projects that will be seen by millions of customers."
"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."
Don't just imagine the future. Create it.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.
Overview
Lead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment. This role drives CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.
What You’ll Do
Architect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumes
Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture
Embed AI/ML, automation, and generative AI into core platform design and development
Design and manage large-scale data migrations (ETL, data quality, validation, and governance)
Build real-time and batch data pipelines for billing, usage, and customer data
Define API and integration strategy (REST, event-driven, middleware) across enterprise systems
Integrate Salesforce with BSS/OSS, billing, network, and operational platforms
Apply AI-driven analytics for churn prediction, outage detection, and demand forecasting
Enforce security, IAM, and compliance with data privacy and telecom regulatory standards
Drive DevOps, CI/CD, and AI-assisted development to improve delivery speed and quality
Serve as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption.
What You Bring
10+ years in enterprise architecture, including Salesforce transformation leadership
Proven experience migrating legacy systems to Salesforce at scale
Deep expertise in Salesforce architecture, data modeling, and performance optimization
Strong telecom domain experience (BSS/OSS, billing, network systems integration)
Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)
Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications
Experience handling high-volume, real-time data processing environments
Salesforce Certified Application Architect or System Architect
Salesforce Platform Developer II
Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science. 10+ years of related experience.
Supervisor:
Yes
Joining our team comes with amazing perks and benefits:
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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Complete a quick application online and check your status often.
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