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SR Operations Analyst


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We need you to build the future of our network.

"The technology's always changing, and I'm always adapting."

Gary Y. — Technician

"I can learn new technologies and new ways to do things. And AT&T has always provided me the tools, training and technology I need to work with."

Technician

Ditch the office and take your career on the road.

About Forged Fiber 

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

Supports complex, diverse, and/or technical analysis in regard to planning, programs and systems.  Partners to develop and document reporting methods and practices to assist in driving business visibility and performance improvement. Acts as a liaison on specific projects with other work areas.

The Main Responsibilities

  • Broad application of principles, theories, and concepts.
  • Uses several techniques to solve complex problems where analysis of situations or data requires a review and analysis of several factors.
  • May lead the implementation of tactical plans in support of strategic initiatives.
  • Receives objectives and determines approach to achieving objectives.
  • Makes decisions but may not have final authority for all aspects of resource commitment. 
  • Works under limited supervision.
  • Accountable for the achievement of operational goals in at least one department or work area.
  • Integrates customer/client needs and concerns with business issues.
  • Serves as an advocate for client. 
  • Serves as a liaison on specific projects with other work areas.
  • Influences, inspires or persuades others in order to accomplish work objectives.

Essential Functions:

  • Process evaluation
  • Collaborating with cross-functional team
  • Creating clear and concise requirements for data analysis and visualization
  • Project management
  • Communication and sharing insights and recommendations back to various leadership level

What We Look For in a Candidate

  • 4+ years related experience with Bachelors
  • 2+ years related experience with Masters

Preferred Experience

  • Fiber telecommunication background in planning, engineering, or project management in FTTx technologies, GPON, or XGS-PON
  • Deep understanding of fiber optic networks, optical splitting, and GPON network architecture
  • ISP experience with OLT/ONT configurations and equipment from manufacturers including Calix, Adtran, Nokia
  • OSP experience planning, designing, engineering, deploying, and/or project managing aerial, buried, and underground finer optic networks

Education

  • Bachelors or Equivalent

Compensation

·This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

· Location Based Pay Ranges:

$65,000-$108,000

·Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

·If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

·Forged Fiber 37 Services, LLC  participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

·Equal Employment Opportunities

·It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

© 2026 Forged Fiber 37 Services, LLC



Job ID 27782972 Date posted 08/11/2026
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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