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Put your customer skills to work on the front line of our operations.
"AT&T is a renowned company, with international presence..." Irma G. — Credit & Collections Manager "And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."
"AT&T is a renowned company, with international presence..."
"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."
Join us and find endless ways to support our customers while moving the world forward.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Overall Purpose: Oversee and guide customer service operations, ensuring efficient resolution of escalated issues, maintaining high customer satisfaction, and fostering team development and performance.Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
Lead and Develop Team: Lead, coach, and support a team of employees responsible for provisioning and configuring business services and network solutions. Enforce Policies and Procedures: Provide oversight and direction on complex, specialized, and high-impact technical issues to ensure timely and effective resolution.
Monitor Performance Metrics: Monitor workload, performance, service delivery metrics, and team priorities to ensure operational objectives are met.
Manage Escalations and CRM: Serve as a primary escalation point for employees, internal partners, external stakeholders, and customers as needed.
Improve Operational Processes: Coordinate across multiple internal and external teams to remove barriers, align priorities, and drive tasks and projects to completion.
Review, analyze, and track technical problems, trends, and root causes to support continuous improvement.
Ensure employees communicate professionally and provide clear, accurate updates to stakeholders throughout the service delivery process.
Promote accountability, collaboration, and strong organizational practices while managing multiple priorities in a fast-paced environment.
Qualifications: Proven leadership or supervisory experience, preferably in technical support, service provisioning, network configuration, or a related operational environment.
Strong ability to lead teams, coach employees, manage performance, and support employee development.
Demonstrated experience resolving or overseeing complex technical issues and escalations.
Excellent communication, coordination, and stakeholder management skills.
Experience working with cross-functional teams to drive timely resolution of tasks, projects, and customer-impacting issues.
Strong organizational, analytical, problem-solving, and multitasking abilities.
Ability to maintain professionalism, accountability, and sound judgment while managing competing priorities.
Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
Supervisor: YesEducation/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience.
Our Manager-Customer Service earns between $79,200 - $118,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
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If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Complete a quick application online and check your status often.
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