Job Description:

Provides consistent, respectful and professional internal/external customer care. Initializes and maintains an open line of communications to ensure all customers receive the highest level of customer satisfaction possible; Reviews and interprets work orders, circuit diagrams and follows standard practices; Receives work orders and instructions from supervisor and/or computer access terminal; Reviews and analyzes complex schematic drawings to determine work to be done and sequence of tasks; Performs work both inside and outside in connection with providing telephone service between the central office and customer's premises.; Requires interfacing with customers on construction installation or repair work; Works with hot metal, tools, digital loop carrier equipment, fiber optic cables, air pressure monitoring systems and associated equipment, color coded and tone identified wires in the connection of wires and cables to other telephone equipment and in connecting cable pairs together; Determines differences in wire and cable colors and audible tones; Prepares newly installed cables, conductors, and fibers preparatory to splicing by removing outer sheath, insulation and fiber coating; Splices cables in aerial, underground, buried, submarine and building configurations, both multiple conductor cable, coaxial cable and fiber optic cable; Identifies conductors in adjoining cable sections, according to diagrams and specifications by means of test signal identified wires or fiber optic test equipment; Operates hydraulic aerial lifts (buckets) and ladders mounted on trucks; Closes splices by enclosing with bolted on waterproof case, thermally applied shrinkable sleeving, or fitting and wiping a lead sleeve over splice opening; Loads required tools and materials on Company truck or van and drives or rides to work location. May report directly to work location in some cases; Makes necessary tests for toxic and explosive gas before entering manhole and continues tests while working in manhole. May require cleaning manholes before working and after completing assignments; Communicates with other employees about completed work and requests various information regarding work assignments; Repairs, routines and maintains cable plant, fiber optic plant and digital loop carrier equipment; Rearranges other types of plant to conform with cable work and placing and removing cables; Uses test equipment to isolate conductor faults or identify defective or broken fibers; Turns up, routines, troubleshoots and maintains digital carrier equipment and maintains light wave and metallic terminals; Uses electrical instruments such as 500/573 Cable Locator, 710A/B Resistance Fault Locator, 730/735 Open Fault Locator to verify and determine defects in the cable, conductors and wire; Uses electrical instruments such as span measuring test sets and signal generators to verify and determine defective carrier equipment in subscriber/digital carrier systems; Removes, tests, and replaces plug-in carrier equipment in central office, repeater, and remote terminal locations; Uses computer terminals associated with Operations Support Systems related to work locations; Follows established safety procedures. Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturer's specifications for operation or use of equipment including weight limitations; Climbs poles and ladders, works aloft with small tools; Work outside in all kinds of weather; Lifts and moves loads up to 120 pounds; Drives Company vehicle.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.