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Lead - ServiceNow Platform Architect

Bengaluru, India

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Don't just imagine the future. Create it.

Role: Lead – ServiceNow Platform Architect
Location: Bengaluru
Experience: 12+ years
Employment Type: Full-Time

Key Responsibilities

1. Architecture & Solution Design

  • Define end-to-end architecture for ServiceNow platform ensuring scalability, performance, and maintainability
  • Translate business requirements into technical architecture and solution blueprints
  • Ensure adherence to enterprise architecture standards and best practices

2. Technical Leadership

  • Provide architectural guidance to development, support, and integration teams
  • Lead design reviews and architecture governance forums
  • Provide technical Consultation on new business initiatives
  • Leads Platform Upgrade and Clone activities.
  • Mentor architects, developers, and engineers across teams
  • Drive standardization and reusable design patterns across implementations

3. Platform Governance & Strategy

  • Establish and enforce governance frameworks, design standards, and security controls
  • Ensure compliance with data security, regulatory, and audit requirements
  • Ensure the reliability, availability and performance of production platforms and applications.
  • Automate operational tasks to improve efficiency and reduce manual effort.

4. Performance & Optimization

  • Monitor platform health, performance metrics, and scalability
  • Identify bottlenecks and drive optimization initiatives
  • Ensure high availability and reliability of enterprise systems

5. Program & Stakeholder Collaboration

  • Partner with business stakeholders, product owners, and leadership teams
  • Drive solution alignment with business outcomes and operational goals
  • Communicate architecture decisions and trade-offs to technical and non-technical stakeholders

6. Continuous Improvement & Innovation

  • Stay updated with ServiceNow releases and emerging technologies
  • Drive automation, AI adoption, and operational efficiency initiatives
  • Identify opportunities for platform modernization and technical debt reduction

Required Skills & Experience

Experience

  • 12+ years of overall IT experience
  • 5+ years in ServiceNow architecture/design roles
  • Experience working in enterprise-scale, multi-instance environments.
  • Prior experience in telecom/media domain preferred

Technical Skills

  • Strong expertise in ServiceNow platform architecture (ITSM, ITOM, CSM, etc.)
  • Hands-on knowledge of:
    • ServiceNow data model, workflows, and scripting
    • Integrations (REST/SOAP APIs, MID Server)
  • Knowledge of cloud architecture, microservices, and DevOps practices

Leadership & Operational Skills

  • Proven experience working with large technical teams and cross-functional programs
  • Strong architectural decision-making and governance experience
  • Experience in high-availability and 24x7 support environments

Soft Skills

  • Excellent stakeholder management and communication
  • Strong problem-solving and analytical mindset
  • Ability to influence and drive alignment across teams

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred
  • ITIL Foundation Certification

Weekly Hours:

40

Time Type:

Regular

Location:

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-114248 Date posted 07/01/2026
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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