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Sr. Specialist (ServiceNow Senior Developer)

Bengaluru, India

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Don't just imagine the future. Create it.

Location: Bengaluru / Hyderabad
Experience: 8 + years
Employment Type: Full-Time

Key Responsibilities:

Advanced Incident & Problem Resolution

  • Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
  • Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
  • Identify root causes and implement permanent fixes.
  • Participate in Major Incident (P1/P2) troubleshooting calls.
  • Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
  • Develop reusable fixes and automation to prevent recurring incidents.
  • Execute Platform Clone and Upgrade activities.

Development & Enhancements

  • Design and implement medium-complexity enhancements on the ServiceNow platform.
  • Develop and modify:
    • Business Rules
    • Script Includes
    • Client Scripts
    • UI Policies
    • UI Actions
    • Flow Designer workflows
    • Service Catalog items
  • Develop integrations using REST/SOAP APIs.
  • Enhance existing modules while maintaining platform best practices.
  • Ensure all development aligns with coding standards and governance policies.

Integration & Automation Support

  • Troubleshoot complex integration failures and API issues.
  • Configure and maintain integrations using:
    • REST APIs
    • SOAP APIs
    • MID Servers
  • Support automation initiatives across ServiceNow modules.
  • Optimize integration performance and reliability.

Platform Optimization & Performance

  • Analyse performance issues related to scripts, workflows, and database operations.
  • Optimize scripts and workflows to improve system performance.
  • Review logs and identify inefficient processes.
  • Implement performance improvements and technical enhancements.

Change & Release Support

  • Support release planning and deployment activities.
  • Review update sets and ensure proper migration across environments.
  • Conduct code reviews for Tier 2 developers.
  • Validate deployment outcomes and support post-release stabilization.

Mentoring & Technical Leadership

  • Provide technical guidance to Tier 2 engineers and Tier 1 teams.
  • Review code and configuration changes.
  • Assist in troubleshooting complex technical problems.
  • Support knowledge transfer and training sessions.

Documentation & Knowledge Management

  • Maintain technical design documentation.
  • Create reusable technical knowledge articles.
  • Document configurations, scripts, and workflows.
  • Maintain troubleshooting guides and known error documentation.

Required Skills:

Technical Skills

  • Strong hands-on development experience on ServiceNow platform
  • Deep expertise in:
    • JavaScript (ServiceNow scripting)
    • Business Rules
    • Script Includes
    • Client Scripts
    • UI Policies
    • UI Actions
    • Flow Designer / Workflows
    • Service Catalog development
  • Experience with integrations:
    • REST APIs
    • SOAP APIs
    • MID Server configuration
  • Experience with:
    • Data Imports
    • Transform Maps
    • Scheduled Jobs
    • Email notifications
  • Understanding of ServiceNow data model and architecture
  • Understanding of Platform Clone and Upgrades activities.

Platform Expertise

  • Strong knowledge of ServiceNow platform architecture
  • Experience supporting multi-instance environments
  • Experience with update sets and release management
  • Understanding of performance tuning best practices
  • Familiarity with logging and debugging tools

Soft Skills

  • Strong analytical and problem-solving skills
  • Ability to manage critical production incidents
  • Strong communication and stakeholder interaction skills
  • Ability to mentor junior team members
  • Strong documentation discipline

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Application Developer (CAD) – Preferred
  • ITIL Foundation Certification – Preferred

  • Experience in enterprise-scale production environments

  • Experience in one or more modules such as:
    • ITSM
    • ITOM
    • HRSD
    • CSM

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-114245 Date posted 07/01/2026
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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