Job Description:

Overall Purpose: Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

Required Skills:

• 3-5 Years´ experience in the systems/applications and mobility support arena

• Strong knowledge of Mobility architectures

• Strong Linux/Unix Skills

• Knowledge of cloud applications, including OpenStack, VMWare, MS Azure and Kubernetes

• Strong troubleshooting skills

• Scripting with PERL, Shell and or PHP skills

• Excellent communication skills

• Strong understanding of TCP/IP

• Technical writing skills

• Strong understanding of internet services and principles - DNS, E-mail, HTTP.

• Strong understanding of internet services and principles - DNS, E-mail, HTTP.

• Job Contribution: An experienced professional with in-depth knowledge of the Multi-Service Proxy (MSP) platform, applying organizational practices to resolve moderately difficult problems. Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions. Actions impact efficiency costs, schedules and client relationships. Interacts primarily within the department and with General Managers and above across various teams.

  Supervisor: No
  
  TCP Career Step Differentiator: Handles more complex network issues, performing root cause analysis, and working on the implementation of vendor/IT fixes or design changes.
  
  Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function.

  
  Education/Experience:

• • Bachelor’s degree in Math, Science, Engineering

  • Knowledge of Network Planning, Engineering, and Mobility architecture

  • CCNA Certification

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.