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Sr Specialist Software Engineering (ServiceNow MID Server Administrator)

Bengaluru, India

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Don't just imagine the future. Create it.

Key Responsibilities

  • Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
  • Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
  • Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
  • Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
  • Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
  • Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
  • Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
  • Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
  • Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
  • Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications

  • Hands-on experience administering ServiceNow MID Servers in enterprise environments.
  • Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
  • Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
  • Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
  • Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

  • ServiceNow MID Server Administration
  • ServiceNow Discovery support
  • ServiceNow Orchestration support
  • ECC Queue monitoring/troubleshooting
  • Proxy configuration & connectivity troubleshooting
  • TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

  • Linux administration
  • DevOps concepts and operational automation practices
  • Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
  • Network and Internet Security fundamentals
  • Exposure to Public Cloud Security Architectures
  • Exposure to Kubernetes
  • Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
  • Familiarity with Edge Computing Architecture concepts

Work Environment / Additional Information

  • MID Server environments span both Windows and Linux.
  • Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

    Key Responsibilities

  • Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
  • Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
  • Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
  • Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
  • Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
  • Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
  • Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
  • Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
  • Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
  • Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
  • Required Qualifications

  • Hands-on experience administering ServiceNow MID Servers in enterprise environments.
  • Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
  • Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
  • Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
  • Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
  • Required Skills (Primary)

  • ServiceNow MID Server Administration
  • ServiceNow Discovery support
  • ServiceNow Orchestration support
  • ECC Queue monitoring/troubleshooting
  • Proxy configuration & connectivity troubleshooting
  • TLS and certificate installation/renewal/rotation
  • Preferred Skills (Secondary)

  • Linux administration
  • DevOps concepts and operational automation practices
  • Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
  • Network and Internet Security fundamentals
  • Exposure to Public Cloud Security Architectures
  • Exposure to Kubernetes
  • Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
  • Familiarity with Edge Computing Architecture concepts
  • Work Environment / Additional Information

  • MID Server environments span both Windows and Linux.
  • Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.



Job ID R-94923 Date posted 04/13/2026
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