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Lifecycle Account Manager (Maternity Leave Cover)

Bratislava, Slovakia

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captivate

Generate the sales that will help us build a more connected world.

"If you’re getting ready to start your career with AT&T know that you’re expected to work hard."

Kyle P — Channel Manager, B2B Sales Development Program

"At the same time, you have the ability to grow professionally. The connections you’re going to make inside of the company are connections you’ll always have — and need — to further your career."

Sales

Closing the deal means opening up millions of opportunities.

Join AT&T as The Lifecycle Account Manager who strengthens and grows existing customer relationships by managing renewals, customer health, retention risks, service changes, and standard expansion opportunities. This role leads the post-sale customer experience and coordinates cross-functional teams to deliver customer and revenue outcomes.


Required working hours: 2:00–10:30 p.m. or 3:00–11:30 p.m., aligned with U.S. business hours.


This position is a temporary assignment covering a maternity leave. The successful candidate will join the team on a fixed-term basis.

Key Responsibilities

  • Primary customer point of contact for operational and commercial matters.
  • Lead renewal planning and execution, including risk assessment, stakeholder coordination, proposals, and contract completion.
  • Monitor customer health and satisfaction.
  • Identify and execute standard upsell and cross-sell opportunities based on customer needs.
  • Manage customer escalations and coordinate support functions.
  • Coordinate service moves, additions, changes, and disconnections, ensuring timely and accurate completion.
  • Influence stakeholders and drive results without direct authority.
  • Coordinate Pricing, Contracting, Billing, Service Delivery, GSE, Design and Order Management teams.
  • Maintain accurate renewal, customer-health, pipeline, risk, and account information in company systems.
  • Refer complex or strategically significant opportunities to the Lead Account Manager.

Key Performance Indicators

  • Revenue retention and renewal rate
  • On-time renewal completion
  • Upsell and cross-sell revenue
  • Customer churn and revenue contraction
  • Service-change accuracy and completion time
  • Customer health, adoption, and satisfaction
  • Account and system data accuracy

Preferred Qualifications

  • Experience in account management, customer success, renewals, client services, or relationship management.
  • Ability to manage customer relationships, renewals, and retention risks.
  • Strong communication, organization, problem-solving, and stakeholder-management skills.
  • Ability to lead virtual, cross-functional teams.
  • Familiarity with proposals, service orders, contract changes, and customer-management systems.

Contract: Fixed-term, Full time

Compensation:

Salary range forSlovakia starts from 3 283EUR gross per month.

The individual starting salary will depend on relevant factors such as the candidate’s experience, expertise, skills, and education or training.

Benefits: 

A career with us, a global leader in communications and technology, comes with big rewards. We offer a competitive salary plus an annual company performance bonus. Once you’re a part of the team, you’ll gain some amazing perks and benefits including wellness & leisure time contribution, sickness compensation plan, premium medical services, family friendly benefits as well as meal contribution and extra days of vacation (…and much more). 


Location: 

Bratislava, Slovakia


Ready to find out more? Apply today!   

Our Sr Specialist Technical Consultant jobs earn between €39,400.00 - €59,200.00 Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Weekly Hours:

40

Location:

Bratislava, Slovakia

Salary Range:

€39,400.00 - €59,200.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.



Job ID R-124623 Date posted 10/05/2026
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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