Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it. As an Associate Network Technology Support, you’ll be responsible for the requirements, testing, planning & implementation of new software, hardware & applications related to new product delivery, systems architecture, process enhancements, infrastructure, and security.

Key roles and responsibilities:

• Technical troubleshooting to recover from the most complex network problems in real time and restore service;

• Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments.

• Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive).

• Investigate/diagnose network issues, triage and communicate event status and coordinate root cause analysis.

• Identification of root cause, resolution, workarounds, testing & implementation of vendor / IT fixes or design changes.

• Work closely with business partners to identify and quantify business issues associated with specific projects, develop, and implement business strategies, and assist in setting strategic technical directions in support of customer-facing organizations.

• Review and approve proposed technical systems design to ensure business requirements are met.

• Provide technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service.

• Implement restoration of service, that may involve the implementation of vendor / IT fixes or design changes.

• Proactively monitor and maintain system configurations to achive designed performance and reliability levels using KPI’s.

• May be required to work as part of a 24/7 staff to deliver network technical support to address escalations.

Qualifications:

• 2+ years of related experience with ticket management, break/fix & tier 2 troubleshooting.

• Ideal experience with Telco signaling and mobility

• Degree in Engineering, Computer Science or related technical field.

• CISCO CCNA Certifications

• Experience with OSI Layer 3

• Software testing

• Technical writing

Working location: AT&T Brno office, 1 to 3 days per week

Working hours: Training will occur in the office on various shifts, after training 3-shifts on rotation, based on business needs.

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodation for qualified individuals with disabilities.

AT&T Benefits: 

• Annual bonus & Annual increase.

• Meal benefit (180 CZK electronic meal voucher / 100 CZK meal lump).

• Group Risk Life Insurance.

• Premium Medical Services (available also for family members for a reduced price).

• Wellness & Leisure time contribution (Benefit Plus).

• Multi sport Card from your leisure points.

• Sickness Compensation Plan.

• Pension Plan contribution.

• 25 days vacation.

• Service Anniversary Scheme (Extra days off and non-monetary bonus).

• Family Friendly Benefits.

• Volunteering Day.

• Employee Assistance Program: Free psychological, legal and financial counseling.

• International Employee Referral Program.

• Various discounts.

• Free coffee and fruits.

• Free parking in AT&T office.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.