Ready for an upgrade? A different browser will keep you connected to the full website experience – and protect you from security risks.
Job title, category or skills
Near:
Start your journey with AT&T
Make an immediate impact
Join 13K other Veterans at AT&T
A world of opportunity awaits
Working here is more than just a job title
Our Culture
Mind if we brag for a moment?
See for yourself
Put your customer skills to work on the front line of our operations.
"AT&T is a renowned company, with international presence..." Irma G. — Credit & Collections Manager "And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."
"AT&T is a renowned company, with international presence..."
"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."
Join us and find endless ways to support our customers while moving the world forward.
About the Role:We are seeking a detail-oriented and technically minded Service Assurance & Operations Specialist to join our team! In this operational role, you will focus on maintaining high service standards, supporting technical teams, and improving processes through effective analysis and automation projects. You’ll play a key part in optimizing daily operations, ensuring compliance with standards, and helping ensure client satisfaction.
Key Responsibilities:
Documentation & Standards: Accurately document technical problems, follow and enforce operational standards, and collaborate with development and technical teams.
Process Efficiency & Quality: Continuously review and improve operational processes, identify opportunities to automate manual tasks (using Power Automate or similar tools), and help maintain high quality standards.
Technical Support: Analyze and resolve day-to-day operational, data, or technical issues in collaboration with relevant teams.
Communication: Maintain open communication with internal stakeholders and clients, provide status updates, and support meetings or incident reviews.
Reporting: Support data analysis and prepare reports on system performance, incidents, and operational improvements.
Other duties as assigned.
What You'll Bring:
2+ years of practical experience in service assurance, technical operations, or a related support role.
Strong organizational, documentation, and problem-solving skills.
Basic knowledge of automation tools, especially Microsoft Power Automate
Proficiency with Microsoft Office, with emphasis on PowerPoint and Excel.
Ability to follow established procedures and apply company policies.
Detail-oriented, proactive, and technically curious.
English at B2 level or higher.
Bachelor’s degree (BS/BA) preferred; technical background is an advantage.
Why Join Us?
You’ll collaborate in a supportive, operationally focused team, directly contributing to technical and service excellence. This is a fantastic opportunity for someone looking to deepen their operational and technical skills, including hands-on automation experience, within a global company.
Location: Brno, Czech Republic
Working Time: US shift (1:00 pm - 10:00 pm)
Current Work Model: 3 days per week in the office
Salary Range: 68 000 CZK - 98 000 CZK gross a month. The actual salary is based on skills, experience and knowledge.
Ready to use your operational and technical skills where they truly matter? Apply now!
Weekly Hours:
Time Type:
Location:
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Complete a quick application online and check your status often.
Virtual or in-person Interviews
Dress professionally and ensure good WiFi interviewing virtually.
Conditional Job Offer
After a background check, you're part of the team.
Welcome! Onboarding and Training Begins
Our training and certification programs set you up for success.
Sign up for job alerts, updates and more.
Email:
Job Category:
Confirm Email
AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.
Subscribe
Do the right thing, no compromise.
Innovate and get there first.
In everything, every time.
Give people what they don't expect.
Speak with your actions.
Press, speech, beliefs.
Impact your world.
When customers & colleagues need you most.
