R-116669 | Senior Specialist

Compliance | SOX Controls | Vendor Governance | Telecom Billing & Technology Ecosystem | Global Risk Prevention

Role Overview

We are seeking a highly experienced Senior Specialist with deep telecom domain knowledge and strong compliance governance expertise to lead proactive oversight across vendor, billing, revenue assurance, operational, and technology-enabled telecom processes. This role requires a professional who understands how a large global telecom company operates, how vendor ecosystems impact business risk, and how compliance controls must be embedded across contracts, billing, systems, processes, and governance routines.

The role is critical to strengthening global vendor compliance, SOX compliance, internal controls, audit readiness, billing integrity, and revenue assurance. The individual will be expected to identify emerging compliance risks, close control gaps, influence internal and external stakeholders, and help prevent vendor compliance breaches or operational failures that could result in financial penalties, audit exposure, customer impact, or reputational risk.

The ideal candidate should be telecom and technology aware, with the ability to connect compliance requirements to telecom products, service delivery models, billing platforms, order-to-cash processes, vendor/OEM obligations, automation opportunities, data-driven dashboards, and enterprise governance expectations.

Key Responsibilities

Global Compliance Governance & Risk Oversight

• Lead proactive identification, assessment, and mitigation of compliance risks across telecom operations, vendor engagements, billing processes, and control environments.
• Strengthen governance routines, control monitoring mechanisms, and escalation models to prevent compliance breaches before they impact the business.
• Drive global compliance reviews, risk assessments, corrective action tracking, and control improvement initiatives.
• Partner with leadership and cross-functional teams to ensure accountability for policy, regulatory, contractual, and operational compliance requirements.

SOX Compliance, Internal Controls & Audit Readiness

• Support SOX compliance, internal control validation, control testing, audit evidence collection, walkthroughs, remediation tracking, and audit readiness activities.
• Monitor adherence to financial controls, process controls, governance standards, and compliance requirements across billing, vendor, and revenue assurance processes.
• Track audit observations, control gaps, policy exceptions, corrective actions, and remediation plans through closure.
• Translate audit findings and compliance risks into practical control improvements and preventive governance actions.

Vendor Compliance & Third-Party Governance

• Lead vendor compliance reviews across third-party suppliers, OEMs, partners, and managed service providers supporting telecom business operations.
• Assess contractual adherence, service obligations, compliance commitments, control effectiveness, and remediation progress for vendor-driven activities.
• Identify vendor compliance risks that may create financial, regulatory, operational, customer, or reputational exposure.
• Drive governance reviews, issue resolution, escalation management, and corrective action closure with vendors and internal stakeholders.

Telecom Billing Compliance & Revenue Assurance

• Review orders, vendor/OEM contracts, commercial terms, product attributes, billing conditions, and compliance obligations to ensure accurate downstream billing setup.
• Validate billing controls including start dates, rate plans, charge attributes, account structures, invoice accuracy, dispute trends, and exception handling.
• Identify and mitigate revenue leakage risks, billing gaps, compliance deviations, under/over-billing, control weaknesses, and recurring process failures.
• Support remediation of billing, revenue assurance, compliance, audit, and governance issues with clear ownership and closure discipline.

Telecom Technology Awareness & Control Impact

• Apply strong understanding of telecom products, enterprise services, service delivery processes, billing platforms, workflow tools, data flows, and technology ecosystems to assess compliance impact.
• Evaluate compliance and control implications arising from technology changes, system dependencies, automation initiatives, new product models, and vendor-supported platforms.
• Work with Technology, Product, Billing, Finance, Operations, Compliance, Audit, and Vendor teams to ensure compliance controls remain aligned with evolving telecom operations.
• Use system-driven insights, dashboards, analytics, and automation-enabled controls to improve visibility and early risk detection.

Governance Reporting, Analytics & Leadership Visibility

• Maintain compliance dashboards, governance trackers, audit documentation, issue logs, risk summaries, and executive-ready reporting artifacts.
• Report on compliance performance, vendor compliance status, SOX/control effectiveness, billing accuracy, revenue leakage risks, audit findings, and remediation trends.
• Use analytics and exception reporting to prioritize high-risk issues and support proactive decision-making.
• Provide concise, business-focused updates that help leadership understand risk exposure, control health, and required actions.

Required Qualifications

• 10+ years of experience in telecom compliance, vendor governance, SOX compliance, internal controls, audit readiness, risk management, revenue assurance, billing governance, or related telecom operations.
• Strong understanding of telecom products, services, billing ecosystems, order-to-cash processes, service delivery models, vendor/OEM operating models, and technology platforms used in large enterprise telecom environments.
• Proven ability to proactively identify compliance risks, control gaps, vendor breaches, billing risks, and operational weaknesses before they create business impact.
• Experience supporting SOX controls, internal/external audits, audit evidence management, control testing, remediation planning, and compliance reporting.
• Strong experience with vendor compliance, contract compliance, third-party governance, stakeholder management, and corrective action closure.
• Ability to influence senior stakeholders, vendors, cross-functional teams, and global partners with clear communication and strong governance discipline.
• Strong analytical, problem-solving, documentation, dashboarding, and executive reporting skills.

Preferred Qualifications

• Experience working in or supporting a large telecom company, preferably in a global operating environment with complex vendor and technology dependencies.
• Exposure to telecom billing platforms, workflow tools, revenue assurance systems, dashboards, automation tools, AI-enabled monitoring, or compliance analytics.
• Experience with global compliance operations, vendor performance governance, regulatory controls, financial controls, and operational risk management.
• Ability to convert complex compliance, vendor, billing, and technology issues into clear leadership updates and practical remediation actions.

Critical Keywords for HR Screening

Area

Keywords / Search Terms

Compliance & Controls

SOX Compliance, Internal Controls, Control Testing, Audit Readiness, Risk Management, Compliance Governance, Remediation Tracking

Vendor Governance

Vendor Compliance, Third-Party Governance, Contract Compliance, OEM/Vendor Obligations, Supplier Governance, Corrective Action Closure

Telecom Domain

Telecom Billing, Telecom Products, Enterprise Services, Order-to-Cash, Service Delivery, Revenue Assurance, Billing Governance

Technology Awareness

Billing Platforms, Workflow Tools, Dashboards, Analytics, Automation Controls, AI-Enabled Monitoring, System-Driven Insights

Leadership & Execution

Global Stakeholder Management, Executive Reporting, Issue Resolution, Escalation Management, Governance Reviews, Risk Prevention

Success Measures / Expected Impact

• Reduced risk of vendor compliance breaches through proactive monitoring, governance reviews, and timely remediation.
• Stronger SOX compliance, internal control effectiveness, audit readiness, and evidence discipline.
• Improved billing accuracy, revenue assurance, exception management, and leakage prevention.
• Enhanced leadership visibility through dashboards, compliance reporting, risk summaries, and control health indicators.
• Improved governance maturity across telecom vendor ecosystems, billing processes, technology dependencies, and global operations.

Weekly Hours:

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