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"I can learn new technologies and new ways to do things. And AT&T has always provided me the tools, training and technology I need to work with."
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Sr. Operations Analyst – Communications & Operations Support
About Forged Fiber
At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintainsa state-of-the-art open-access fiber network platform that empowers millions.
Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.
The Role
We are seeking a highly motivated Sr. Operations Analyst to support communications and operational alignment across Engineering & Construction (E&C), Centralized Operations, and Field Operations. This role is responsible fortranslating complex operational updates, discussions, and leadership messaging into clear, concise, and easy-to-understand formats for broad audiences, including field teams.
The ideal candidate will serve as a key liaison between field, engineering and centralized teams, ensuring consistent, structured communication and supporting operational readiness during system and process changes.
Work Location-Remote
The Main Responsibilities
Communications & Presentation Development
Own development and standardization of communications across E&C, Central Ops, and Field Ops
Translate updates from leadership and operational calls into clear, simplified, and digestible formats for diverse audiences
Create and maintain:
Executive summaries and readouts from communication calls
Presentations for All Hands, Ops calls, and leadership forums
FAQs, job aids, and decision trees
Ensure all communications and presentations are:
Easy to understand and actionable
Structured and visually clear
Tailored for field execution and stakeholder alignment
Operational Readiness & Change Management
Lead communication strategy for system implementations and process changes (e.g., ERP, workflow tools)
Partner with Engineering, Field, and Operations teams to define impacts and messaging
Develop “what’s changing / what’s not changing” communications
Ensure field teams are informed, prepared, and able to execute during transitions
Cross-Functional Coordination
Act as a liaison across E&C, Centralized Operations, and Field Operations
Align teams on:
Process expectations
Roles and responsibilities
Timelines and deliverables
Support leadership forums with structured content, presentations, and updates
Process Documentation & Improvement
Develop and maintain SOPs, process flows, and decision frameworks
Identify gaps in communication and operational processes
Drive standardization and continuous improvement across teams
Meeting & Action Management
Capture key takeaways, decisions, and risks from operational calls
Develop structured recaps with clear action items and ownership
Track and drive accountability for follow-through
What We Look For in a Candidate
Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and tooperate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.
Main Requirements
Required Qualifications
5+ years of experience in Operations, Program Management, or Process Improvement
Experience supporting Engineering, Construction, Telecommunications, or Field Ops environments
Strong communication and presentation development skills
Proven ability to simplify complex topics into clear, consumable formats
Experience working cross-functionally and driving alignmentRSRFF37
Preferred Qualifications
Experience supporting system implementations or operational cutovers (e.g., ERP)
Familiarity with E&C workflows (work orders, CWIP, permitting, etc.)
Experience with PowerPoint, Smartsheet, Visio, or similar tools
Key Competencies
Clear and structured communication
Ability to distill complexity into simplicity
Stakeholder alignment and influence
Strong organization and execution
Continuous improvement mindset
What Success Looks Like
High-quality, scalable F1 plans that enable rapid tenant onboarding and expansion.
Strong alignment between commercial demand, capital strategy, and build execution.
A high-performing team of senior planners consistently producing trusted planning outputs.
Positive, credible relationships with wholesale tenants grounded in technical clarity and delivery confidence.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$65,000-$108,000
Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
What to Expect Next
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.
Equal Employment Opportunities
It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.
© 2026 Forged Fiber 37 Services, LLC
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