Job Description:

R-98408 Analyst Quality Engineering – Automation & GenAI

Overview

Join the Agent Assist (Salesforce) automation team to build, maintain, and extend end-to-end automated test suites for Web, API and mobile flows. Work closely with developers, QA and DevOps to keep CI/CD pipelines and reporting reliable.

Key Responsibilities

• Should have proven track-record in implementing GenAI use cases in Automation testing to improve overall efficiency
• Design, optimize, and evaluate prompts for LLMs to achieve precise and contextually appropriate outputs across diverse use cases
• Architect and implement dynamic context management strategies, including session memory, retrieval-augmented generation, and user personalization to enhance agent performance.
• Integrate, fine-tune, and orchestrate LLMs within automation frameworks
• Build and manage complex conversational and agent workflows using frameworks like Lang Graph to support multi-agent or multi-step solutions.
• Implement testing, monitoring, and evaluation pipelines to continuously improve prompt effectiveness, context handling, and overall agent performance.
• Design, implement and maintain automated test cases using Robot Framework and Python for Web, API and mobile (Appium) test suites.
• Create and maintain mobile automation scripts (Appium) for iPad test scenarios and troubleshoot device/session issues.
• Develop and maintain CI/CD pipeline scripts (Jenkins, GitHub Actions) to run, collect and publish test results and reports.
• Integrate and manage test reporting (Robot reports, HTML email templates, artifacts) and automate post-build steps.
• Implement API tests (Playwright Request API or Python HTTP clients) and combine API+UI flows where needed.
• Triage automation failures, debug flaky tests, and coordinate with product/dev teams to resolve CDEX/blocker items.
• Write clear, maintainable test utilities, fixtures and helper libraries; enforce test data handling and tagging strategy.
• Mentor junior automation engineers and participate in sprint planning, retrospectives and code reviews.

Required Skills & Experience

- ~ 4 years professional experience in test automation or software QA.

- Strong proficiency in Python and Robot Framework or Selenium with Java/Python or Playwright.

- Hands-on experience with Appium for mobile automation (iOS/iPad).

- Experience writing/maintaining Jenkins pipelines and GitHub Actions workflows.

- Familiar with API testing (requests, Playwright Request API or similar) and JSON/XML validation.

- Solid knowledge of CI/CD, test reporting, artifact management and automated email notifications.

- Comfortable debugging build failures, shell scripting, and reading/modifying Groovy pipeline scripts.

- Basic understanding of SCM tools like GitHub, GitLab or SVN and project management tools like JIRA, Zephyr,etc.

- Good communication skills and experience collaborating across QA, DevOps and engineering teams.

Nice-to-have

- Experience with Playwright (Python) for API or UI tests.

- Prior exposure to enterprise proxies, HAR recording and test parallelization.

- Experience with test flakiness analysis and reliability engineering for tests.

- Prior work experience with Salesforce automation.

Tools & Technologies

- Selenium or Playwright, Robot Framework, Appium, Python or any other automation framework, GitHub.

- Having exposure to Jenkins (Groovy pipelines) as pipeline and GitHub Actions.

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc.

Certification: Good to have Automation Testing Certifications

Education Qualification: Bachelor’s/ Master’s degree in computer science or related fields

Weekly Hours:

40

Time Type:

Regular

Location:

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-98408 Date posted 01/27/2026